Mainframe Application Support Analyst (L1/L2 – 24/7 Operations)

European Financial Market Infrastructure Group; Porto; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

A European Financial Market Infrastructure Group procura um Analista de Suporte de Aplicações Mainframe para atuar no Porto, presencialmente, num ambiente de operações CSD/infraestrutura de mercados europeu.

O papel envolve monitorização de produção, gestão de incidentes, e primeiras análises técnicas com JCL/COBOL/DB2, num regime 24/7 com presença no local.

Qualificações

• 1 a 4 anos de experiência em Application Support/IT Operations em ambiente estruturado (bancário/financeiro)
• Inglês fluente é obrigatório, português ou francês é plus
• Disponibilidade para turnos 24/7 (manhãs, dias, noites, fins de semana)
• Presença 100% on-site no Porto não é remoto
• Conceitos básicos de mainframe (JCL/COBOL/DB2)
• Boa comunicação e responsabilidade em incidentes críticos

Responsabilidades

• Monitorar ambientes de produção e alertas em tempo real
• Gerir incidentes e requisições dentro de SLAs
• Análise técnica inicial com foco em mainframe (JCL/COBOL/DB2)
• Escalar para equipas de segunda linha e lideranças de turno
• Executar jobs batch e SOPs para operações 24/7
• Colaborar com equipas de CSD e operações de mercado

Conhecimentos

Mainframe basics

JCL

COBOL

DB2

English fluent

Portuguese or French

Shift work

Descrição da oferta de emprego

Descrição do cargo

Porto, Portugal | Fully On‑Site | CSD & Capital Markets Infrastructure

Our client is a premier European financial market infrastructure group operating stock exchanges, central securities depositories (CSDs), and clearing houses across Europe.

We are seeking a motivated, mid-level Mainframe Application Support Analyst to join their First‑Line CSD Operations team on‑site in Porto.

In this mission, you will join a multi‑site operational environment supporting critical post‑trade applications across European CSD hubs (Denmark, Italy, Portugal, Norway). Acting as the primary line of defense, you will monitor production environments, handle alerts/incidents, perform initial technical analysis, and interact with mainframe systems.

This position operates under a 24/7 shift pattern (Mornings, Days, Nights, and Weekends) with full on‑site presence in Porto.

Real‑time Monitoring & Alerting

Track operational alerts and performance metrics across critical CSD software environments and applications.

Incident & Request Management

Record, classify, and log operational incidents, events, and service requests within strict SLAs.

First‑Line Technical Analysis

Perform initial technical investigation and root‑cause identification using basic Mainframe procedures (JCL, COBOL, DB2).

Escalation & Collaboration

Coordinate with second‑line specialist squads, engineering teams, and shift leaders during complex operational incidents and shift handovers.

Procedural Execution

Execute batch jobs, operational controls, and standard operating procedures (SOPs) to ensure uninterrupted 24/7 market operations.

Operational Track Record

1 to 4 years of experience in Application Support (L1/L2), Production Support, IT Operations, or Service Desk within a structured IT environment (Banking, Financial Services, or Managed Services preferred).

Mainframe Literacy

Fundamental/basics understanding of mainframe environments, including exposure to JCL, COBOL, or DB2 concepts (expert‑level development is not required; ability to read/run basic scripts is essential).

24/7 Availability

Full commitment to working within a standard 24/7 rotating shift model (mornings, afternoons, nights, weekends).

On‑Site Presence

Fully available to work 100% on‑site at the Porto corporate office (no remote/hybrid option due to operational CSD security standards).

Soft Skills

High learning agility, operational discipline, reliable communication during critical incidents, and strong accountability.

Languages

Fluent English is mandatory. Portuguese or French is a plus, but not required.

Why Join This Team?

Real Internal Progression: Strong culture of internal mobility with clear pathways into L2/L3 specialized engineering, OpenShift cloud operations, or team leadership.

Structured Training

Side‑by‑side onboarding and step‑by‑step mentoring assigned to specific CSD domains.

Market Exposure

Direct operational experience within the core infrastructure powering European capital markets.