Application Support Engineer (Team Leader)

KLx; Portugal; Híbrido; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Bonuses

Flex benefits

Health insurance

Hybrid work

Location near Tagus River

EV parking

Coffee & fruits

Training

International environment

People-focused

Resumo da oferta

KLx, the Portuguese subsidiary of Crédit Agricole S.A., seeks an Application Support Team Leader to reinforce Finance/Risk and Compliance domains. You will ensure operability, reliability, and performance of RUN OPEN environments while driving batch scheduling excellence and incident management.

You will collaborate with KLx development squads and Project Managers in a hybrid model based in Lisbon, supporting production operations and continuous improvement initiatives.

Qualificações

• Solid technical experience in IT Operations / Application Support within complex and high-availability environments.
• Proficiency with Unix/Linux and Windows administration, terminal usage, and shell scripting (bash).
• Experience with Control-M for batch scheduling and supervision.
• Familiar with CFT / Connect Express for file transfers and incident handling.
• Knowledge of Cloud platforms (AWS, GCP) and automation tools (Terraform, Ansible).
• Comfortable with Dynatrace and ServiceNow; ITSM practices.
• Strong troubleshooting, reporting, and communication abilities.
• Leadership mindset: coordination, decision-making, and support to team members.
• Proficient in French: B1/B2 and English: B2.

Responsabilidades

• RUN & Operational Excellence: Maintain operability of applications, update CMDB, document obsolescence and vulnerabilities.
• Provide Level 2 support and ensure MCO across the perimeter.
• Define, plan, and execute batch jobs.
• Monitor real-time processing and handle incidents (abends, dependencies, SLA breaches).
• Manage production resources (disk space, queues, catalogs).
• Perform incident recovery and optimize Control-M chains.
• Daily Production Operations: Run and control Open & Control-M workflows.
• Manage file transfers and related incidents (CFT / Connect Express).
• Trigger or perform interventions on production resources.
• Support application teams on technical topics.
• Improve batch chains and reduce processing times.
• Participate in deployments, changes, and planned off-hours interventions.
• Documentation & Reporting: Maintain operating procedures and runbooks.
• Produce availability, performance, and quality reports.
• Coordination & Integration: Act as technical integrator with Project Managers / ScrumOps.

Conhecimentos

Unix/Linux

Windows Administration

Shell scripting

Java deployments

Control-M

CFT/Connect Express

Cloud platforms

Terraform

Ansible

Dynatrace

ServiceNow

ITSM

French (B1/B2)

English (B2)

Ferramentas

Tomcat

Apache

JBoss

WAR/EAR/JAR handling

Descrição da oferta de emprego

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the Group's business lines.Our mission is to support the IT transformation and activities of a worldwide bank, capitalizing on the expertise of our international campus in Lisbon.

About the Role

At KLx, you'll join our Infrastructure & IT Operations team supporting part of the Crédit Agricole Group's production perimeter. Working in a cluster model, you'll collaborate closely with KLx development squads to ensure smooth integration and operational readiness.

We are looking for an Application Support Team Leader to reinforce the Finance/Risk and Compliance/Corporate domains of CASA. You will ensure the operability, reliability, and performance of RUN OPEN environments while driving excellence in batch scheduling, supervision, incident management, and continuous improvement.

Your Key Responsibilities

RUN & Operational Excellence

• Maintain operability of applications (CMDB updates, documentation, obsolescence - vulnerability follow‑up).
• Provide Level 2 support and ensure MCO across the perimeter.
• Define, plan, and execute batch jobs.
• Monitor real-time processing and handle incidents (abends, dependencies, SLA breaches).
• Manage production resources (disk space, queues, catalogs).
• Perform incident recovery and optimize Control-M chains.

Daily Production Operations

• Run and control Open & Control-M workflows.
• Manage file transfers and related incidents (CFT / Connect Express).
• Trigger or perform interventions on production resources.
• Support application teams on technical topics.
• Improve batch chains and reduce processing times.
• Participate in deployments, changes, and planned off‑hours interventions.

Documentation & Reporting

• Maintain operating procedures and runbooks.
• Produce availability, performance, and quality reports.

Coordination & Integration

• Act as technical integrator with Project Managers / ScrumOps.

About You

• Solid technical experience in IT Operations / Application Support within complex and high-availability environments
• Skilled in Unix/Linux and Windows administration, terminal usage, and shell scripting (bash)
• Experience with Tomcat, Apache, JBoss and Java-based deployments (WAR, EAR, JAR)
• Solid knowledge of Control-M for batch scheduling and supervision
• Familiar with CFT / Connect Express for file transfers and incident handling
• Good understanding of Cloud platforms (AWS, GCP) and automation tools (Terraform, Ansible)
• Comfortable with Dynatrace, ServiceNow, and ITSM practices
• Strong troubleshooting, reporting, and communication abilities
• Leadership mindset: coordination, decision-making, and support to team members
• Proficient in French: B1/B2 and English: B2

What We Offer

• Competitive Salary + Bonuses + Flex Benefits + Health Insurance
• Hybrid working model (onsite + offsite)
• Open Space with a great location next to the Tagus River, 5 minutes' walk from Metro and Train Station, 15 minutes from Humberto Delgado Airport
• Parking upon request (including electric car charging)
• Free coffee, hot chocolate, and fruits
• Training (Hard and Soft Skills)
• International environment with more than 15 nationalities
• A people-oriented and friendly working environment