Mainframe Application Support Analyst (L1/L2 – 24/7 Operations)

eXalt-Fi; Porto; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

eXalt-Fi in Porto seeks a mid-level Mainframe Application Support Analyst to join the First-Line CSD Operations team on-site in Porto. You will monitor production, handle alerts, and perform initial technical analysis using JCL/COBOL/DB2 in a 24/7 shift pattern.

This role requires 1–4 years in L1/L2 application support, fluent English, and a commitment to on-site work in Porto. It offers exposure to European CSD domains and internal progression opportunities within the CSD/Capital Markets

Qualificações

• 1 to 4 years in Application/Production support within Banking/Financial Services or Managed Services.
• Basic understanding of Mainframe concepts (JCL, COBOL, DB2).
• Willingness to work a 24/7 rotating shift and be on-site in Porto.

Responsabilidades

• Real-time monitoring & alerting across critical CSD software environments.
• Record, classify, and log incidents and service requests within SLAs.
• Perform initial technical analysis using basic Mainframe procedures (JCL/COBOL/DB2).
• Escalate to second-line engineering teams and coordinate shift handovers.
• Execute batch jobs, operational controls, and SOPs for 24/7 market operations.

Conhecimentos

English fluency

Mainframe basics

JCL/COBOL basics

Incident management

Descrição da oferta de emprego

Porto, Portugal | Fully On-Site | CSD & Capital Markets Infrastructure

Our client is a premier European financial market infrastructure group operating stock exchanges, central securities depositories (CSDs), and clearing houses across Europe. We are seeking a motivated, mid-level Mainframe Application Support Analyst to join their First-Line CSD Operations team on-site in Porto.

In this mission, you will join a multi-site operational environment supporting critical post-trade applications across European CSD hubs (Denmark, Italy, Portugal, Norway). Acting as the primary line of defense, you will monitor production environments, handle alerts/incidents, perform initial technical analysis, and interact with mainframe systems.

This position operates under a 24/7 shift pattern (Mornings, Days, Nights, and Weekends) with full on-site presence in Porto.

Key Responsibilities:

• Real-time Monitoring & Alerting: Monitor operational alerts and performance metrics across critical CSD software environments and applications.
• Incident & Request Management: Record, classify, and log operational incidents, events, and service requests within strict SLAs.
• First-Line Technical Analysis: Perform initial technical investigation and root-cause identification using basic Mainframe procedures (JCL, COBOL, DB2).
• Escalation & Collaboration: Coordinate with second-line specialist squads, engineering teams, and shift leaders during complex operational incidents and shift handovers.
• Procedural Execution: Execute batch jobs, operational controls, and standard operating procedures (SOPs) to ensure uninterrupted 24/7 market operations.

Profile & Technical Requirements:

• Operational Track Record: 1 to 4 years of experience in Application Support (L1/L2), Production Support, IT Operations, or Service Desk within a structured IT environment (Banking, Financial Services, or Managed Services preferred).
• Mainframe Literacy: Fundamental / basic understanding of Mainframe environments, including exposure to JCL, COBOL, or DB2 concepts (expert-level development is not required; ability to read/run basic scripts is essential).
• 24/7 Availability: Full commitment to working within a standard 24/7 rotating shift model (mornings, afternoons, nights, weekends).
• On-Site Presence: Fully available to work 100% on-site at the Porto corporate office (no remote/hybrid option due to operational CSD security standards).
• Soft Skills: High learning agility, operational discipline, reliable communication during critical incidents, and strong accountability.
• Languages: Fluent English is mandatory. Portuguese or French is a plus, but not required.

Why Join This Team?

• Real Internal Progression: Strong culture of internal mobility with clear pathways into L2/L3 specialized engineering, OpenShift cloud operations, or team leadership.
• Structured Training: Side-by-side onboarding and step-by-step mentoring assigned to specific CSD domains.
• Market Exposure: Direct operational experience within the core infrastructure powering European capital markets.