Application Support Engineer

HN Services Portugal; Lisboa; Hybrid; EUR 35,000 - 54,000; Full time

Job summary

HN Services Portugal is seeking an Application Support Engineer to join our Lisbon team. The role focuses on monitoring production systems, investigating incidents, and collaborating with development, infrastructure and business teams to ensure applications run smoothly in a banking environment.

You will handle deployments, maintenance activities and changes, while contributing to root-cause analysis and continuous improvement.

Qualifications

• Experience in Application Support, Production Support, IT Operations or a similar role.
• Knowledge of Linux/Unix and command-line troubleshooting.
• Experience investigating application logs and resolving technical incidents.
• Familiarity with SQL and relational databases.
• Understanding of APIs, integrations and web application architecture.
• Experience with incident and ticket management tools such as ServiceNow or JIRA is a plus.
• Knowledge of scripting, monitoring tools or middleware is valued.
• Strong analytical, troubleshooting and communication skills.

Responsibilities

• Monitor applications and respond to incidents in production environments.
• Investigate application issues using logs, monitoring tools and database queries.
• Troubleshoot problems across application, system and integration layers.
• Manage incidents and service requests, keeping users and stakeholders informed.
• Work with development, infrastructure and business teams to resolve issues and prevent recurrence.
• Support deployments, maintenance activities and application changes.
• Contribute to root-cause analysis and continuous improvement.
• Maintain support documentation, procedures and knowledge articles.

Skills

Application Support

Production Support

IT Operations

Linux/Unix

SQL

APIs & Integrations

ServiceNow/JIRA

Scripting/Monitoring

Analytical Skills

Cross-functional

Job description

We're looking for an Application Support Engineer (Lisbon)

We are looking for an Application Support Engineer to support business-critical applications in an international banking environment. You’ll help keep applications running smoothly by monitoring production systems, investigating incidents and working with technical teams to resolve issues.

Professional Experience & Main Tasks

• Monitor applications and respond to incidents in production environments.
• Investigate application issues using logs, monitoring tools and database queries.
• Troubleshoot problems across application, system and integration layers.
• Manage incidents and service requests, keeping users and stakeholders informed.
• Work with development, infrastructure and business teams to resolve issues and prevent recurrence.
• Support deployments, maintenance activities and application changes.
• Contribute to root-cause analysis and continuous improvement.
• Maintain support documentation, procedures and knowledge articles.

Skills & Experience

• Experience in Application Support, Production Support, IT Operations or a similar role.
• Knowledge of Linux/Unix and command-line troubleshooting.
• Experience investigating application logs and resolving technical incidents.
• Familiarity with SQL and relational databases.
• Understanding of APIs, integrations and web application architecture.
• Experience with incident and ticket management tools such as ServiceNow or JIRA is a plus.
• Knowledge of scripting, monitoring tools or middleware is valued.
• Strong analytical, troubleshooting and communication skills.
• Ability to work effectively with technical teams and business users in a fast-paced environment.

Language Requirement

English (C1)

Work Setup

Hybrid - Lisbon (2 days per week onsite at Parque das Nações)