Production Application Support Specialist

Inetum; Portugal; Presencial; EUR 36 000 - 48 000; Tempo integral

Resumo da oferta

Inetum, a European leader in digital services, is hiring an Application Support Analyst to support and maintain business-critical applications in a production environment in Portugal.

You will provide L1/L2/L3 application support, investigate and resolve incidents, monitor batch processes and application performance, and work closely with business, operations and development teams to ensure stability and continuous improvement.

Qualificações

• Experience in Application Support, Production Support, or IT Operations.
• Experience administering Linux and/or Windows Server.
• SQL skills with ability to troubleshoot databases.
• Shell scripting or automation knowledge.
• Experience with ticketing tools such as JIRA or ServiceNow.

Responsabilidades

• Provide L1/L2/L3 application support.
• Investigate and resolve incidents and production issues.
• Monitor batch processes and application performance.
• Work closely with business, operations, and development teams.
• Maintain technical documentation and contribute to improvements.

Conhecimentos

Application Support

IT Operations

Linux Administration

SQL Troubleshooting

Shell Scripting

Ticketing Tools

Ferramentas

JIRA

ServiceNow

Descrição da oferta de emprego

Inetum, a European leader in digital services, is hiring an Application Support Analyst to support and maintain business-critical applications in a production environment in Portugal.

You will provide L1/L2/L3 application support, investigate and resolve incidents, monitor batch processes and application performance, and work closely with business, operations and development teams to ensure stability and continuous improvement.