Application Production Support Specialist

Caixa Mágica Software; Lisboa; Presencial; EUR 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Training in latest technologies

Coffee, fruits & snacks

Resumo da oferta

Caixa Mágica Software is seeking an Application Production Support specialist to ensure continuous service delivery for in-house and third-party applications. You will resolve incidents, manage changes, monitor production environments, and implement improvements across IT operations.

The role requires 5+ years in production support, strong SQL, OS, and ITSM experience, plus knowledge of security and cloud basics. A stable, long-term project and health insurance are included.

Qualificações

• Minimum 5 years in IT production/support roles.
• Experience with SQL across major systems (MS SQL, Oracle, Postgres).
• Familiarity with Windows, Linux, and UNIX environments.
• Knowledge of file transfer tools (FTP, SFTP, MQ).
• Experience with automation and monitoring tools (Jenkins, Ansible, Dynatrace).
• Banking domain knowledge preferred.
• Experience with network, encryption, and cloud basics.
• Experience in Service Management (ServiceNow, Jira, ITSM)

Responsabilidades

• Act as the primary contact for IT Production tasks and inquiries.
• Track, manage, and resolve incidents, changes and requests within SLAs.
• Monitor infrastructure and application layers for critical apps.
• Provide security recommendations to ensure smooth operations.
• Prepare environments for releases and conduct pre-production tests.
• Coordinate with internal clients and ensure on-call availability as needed.

Conhecimentos

IT Production Support

Incident Management

Monitoring & Maintenance

Security recommendations

Communication with clients

On-call availability

ITIL knowledge

Ferramentas

ITSM tools

ServiceNow

JIRA

Batch/Autosys

Dynatrace

Git/CI pipelines

Descrição da oferta de emprego

Caixa Mágica Software is seeking an Application Production Support specialist to ensure continuous service delivery for in-house and third-party applications. You will resolve incidents, manage changes, monitor production environments, and implement improvements across IT operations.

The role requires 5+ years in production support, strong SQL, OS, and ITSM experience, plus knowledge of security and cloud basics. A stable, long-term project and health insurance are included.