Application Production Support Specialist – Growth & Impact

Axians Portugal; Lisboa; Presencial; EUR 30 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Resumo da oferta

Axians Portugal is seeking an Application Production Support Technician to provide functional and technical support for critical PnL applications across EMEA. The role emphasizes incident management, release coordination, and automation to improve efficiency in a production finance environment.

You will collaborate with Infrastructure, App Development, and Security teams, and contribute to continuous improvement while ensuring service availability and performance. Fluent English is required.

Qualificações

• Proven experience in application and user support within a high-pressure production environment (preferably Investment Banking).
• Strong knowledge of Microsoft SQL Server, SSAS, SSRS and Click House.
• Deep understanding of ITIL processes (Incident, Problem, Change) and experience with ServiceNow.
• Hands-on experience with monitoring tools (Dynatrace, Geneos) and scheduling tools (Autosys, Crontab).
• Ability to use scripting and automation tools (Python, PowerShell) to improve workflows.
• Fluency in English.

Responsabilidades

• Provide high-level functional and technical support for PnL applications across EMEA locations during business hours and on-call rotation.
• Respond to, troubleshoot, diagnose, and resolve complex incidents and service requests using ServiceNow.
• Conduct deep-dive analysis to implement permanent solutions and prevent future impact.
• Lead changes, coordinate releases, and ensure rigorous testing for seamless transitions.
• Design and implement automated processes to reduce manual intervention and scale support.
• Act as primary interface between Infrastructure, App Development, Security, and Business lines.

Conhecimentos

Application Production Support

Incident Management

Monitoring & Observability

Ferramentas

Microsoft SQL Server

SSAS

SSRS

ClickHouse

Dynatrace

Geneos

Autosys

Crontab

Python

PowerShell

Descrição da oferta de emprego

Axians Portugal is seeking an Application Production Support Technician to provide functional and technical support for critical PnL applications across EMEA. The role emphasizes incident management, release coordination, and automation to improve efficiency in a production finance environment.

You will collaborate with Infrastructure, App Development, and Security teams, and contribute to continuous improvement while ensuring service availability and performance. Fluent English is required.