DEVOPS & Application Production Support

Decskill; Lisboa; Presencial; EUR 48 000 - 68 000; Tempo integral

Resumo da oferta

Decskill is expanding its DevOps team and seeks skilled professionals to support and optimize IT environments. The role involves monitoring, incident management, and collaboration with production and development teams across local and international contexts.

Candidates should have strong Linux infrastructure experience, hands-on tooling (Dynatrace, Terraform, Jenkins, GitLab, Ansible), and a proactive approach to automation and delivery pipelines.

Qualificações

• At least 10 years of experience.
• Support the business IT needs and understand business workflows.
• Monitoring the application status and infrastructure server resources.
• Perform analysis, planning of technical tasks and execution.
• Contribute toward better post-release checkouts.
• Particular knowledge with RedHat Linux; good IT infrastructure knowledge; Ansible, Python.
• Application Performance Monitor (Dynatrace preferable).
• Experience in CD, automation of deliveries, deployments, rollbacks: Terraform, Jenkins, Git/GitLab.

Responsabilidades

• Provide functional support to users on applications.
• Testing and cross checks.
• Interact with IT Production & ICP Support Teams.
• Interact with developers for in-house applications.
• Manage incidents, change requests and support items in ServiceNow.
• Incidents, crisis calls, and communications with users; ensure resolution within SLAs.
• Design of new application environments; installation, administration and documentation of applications.
• Participate in group and territory projects; server and application improvements.
• Capacity planning and script reviews; stand-by for UAT.
• Assist in standardization of practices and migration validations.

Conhecimentos

IT infrastructure

Python

Continuous Delivery

DevOps methodologies

Ferramentas

Dynatrace

Terraform

Jenkins

Git/GitLab

Ansible

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an DevOps!

Responsibilities

• Provide functional support to users on applications
• Testing and cross checks
• Interact with IT Production & ICP Support Teams
• Interact with developers in case of in‐house developed applications
• Change Request, support items and incident follow up in ServiceNow
• Treat requests, change requests and support items for CIB applications
• Incident management and communication to users on local and central incidents
• Design of new application environments
• Installation, administration, documentation, support and troubleshooting of applications
• Collaboration in projects of the group and on territory level
• Continuity Management.
• Capacity Management.
• Asset & Obsolescence Management.
• Managing Incidents, crisis calls, communications and ensure optimal resolution of incidents within SLAS in place.
• Monitoring the application status.
• Monitoring the infrastructure server resources.
• Perform validation between each environment.
• Perform regular reviews of scripts before UAT phase.
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve.
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts).
• Perform a capacity planning for projects at least once a year.
• Provide support to projects regarding definition of solutions.
• Participate on the standardization of practices.
• Participate on the validation of migrations done of servers instances.
• Participate on the evolution of servers tools.
• Performing the analysis, planning all technical tasks required and executing them.
• Defining tactical solutions to resume processes as quick as possible.
• Contributing to find out the incident root cause.
• Engaging the proper escalation path for all situations.
• Adopting the global and departmental guidelines, IT best practices and IT Security recommendations.
• In addition to the daily application support activity, the Application Support team contributes to the definition of non-functional requirements that a new application must respect before going in production. Moreover, it participates in the definition and implementation of projects to reduce support activity needed on critical systems.

Requirements

• At least 10 years-long experience.
• Support the business in their IT needs and understand the business workflows and scenarios.
• Monitoring the application status / Monitoring the infrastructure server resources.
• Performing the analysis, planning all technical tasks required and executing them.
• Contribute towards better post-release checkouts.
• Particular knowledge and experience with RedHat Linux // Good IT infrastructure knowledge // Ansible, Python.
• Application Performance Monitor (Dynatrace preferable).
• Experience in Continuous Delivery context, Industrialization/automatization of deliveries, deployments, rollbacks. Terraform, Jenkins, GIT/GITLAB.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.