Application Production Support

Axians Portugal; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Performance bonuses

Job summary

Axians Portugal is seeking an experienced Application Production Support Engineer to ensure stability, performance and automation across banking applications. You will bridge business users and IT, manage incidents, releases and on‑call rotations, and contribute to continuous improvement.

The role emphasizes collaboration with internal teams, proactive monitoring, documentation, and a focus on user experience, with an attractive salary package and comprehensive benefits.

Qualifications

• 3–5 years in Application or Production Support.
• Experience with production monitoring, incidents and releases.
• Ability to automate repetitive tasks via scripting.
• Good documentation and cross-team coordination.
• Fluent English communication with technical and business users.

Responsibilities

• Provide technical and functional support to business users and stakeholders.
• Monitor application performance to ensure service stability.
• Manage incidents, investigate root causes and prevent recurrence.
• Coordinate application releases, deployments and integrations.
• Analyze performance and contribute to automation initiatives.
• Handle change requests and support business evolution needs.
• Maintain application documentation and procedures.
• Collaborate with internal teams and stakeholders with clear communication.
• Assess impact of patches, releases, and infra changes.
• Participate in on-call and weekend/holiday support when required.

Skills

Application Production Support

Incident Management

Monitoring & Performance Analysis

Release & Change Management

Process Automation

Troubleshooting (functional/technical)

Documentation & Knowledge Sharing

Stakeholder Communication

ITOps/Production Environment

Continuous Improvement

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

APPLICATION PRODUCTION SUPPORT

What We Are Looking For

We are looking for an experienced Application Support Engineer to provide technical and functional support within a Banking & Financing Services environment. This role is focused on ensuring the stability, performance, and continuous improvement of business-critical applications, while acting as a bridge between business users and IT teams. You will be responsible for maintaining application services, supporting production activities, managing releases, improving operational efficiency through automation, and contributing to an enhanced user experience through proactive monitoring and analysis.

What You Will Do On a Daily Basis

• Provide technical and functional support to business users and stakeholders.
• Monitor and supervise application performance, ensuring service stability and operational continuity.
• Manage incidents, investigate root causes, and implement preventive actions to avoid recurrence.
• Coordinate and support application releases, deployments, and technical integrations.
• Analyse application performance, identify improvement opportunities, and contribute to process automation initiatives.
• Manage functional change requests and support business evolution needs.
• Maintain and enrich application documentation, operational procedures, and knowledge repositories.
• Collaborate with internal teams and project stakeholders, ensuring clear and timely communication.
• Investigate the impact of patches, releases, and infrastructure changes on application environments.
• Participate in on-call, weekend, and holiday support rotations when required.

Your Key Skills

• Application Production Support.
• Incident Management and Problem Solving.
• Monitoring and Performance Analysis.
• Release and Change Management.
• Process Automation and Scripting.
• Functional and Technical Troubleshooting.
• Documentation and Knowledge Sharing.
• Stakeholder Management and Communication.
• ITOps and Production Environment Expertise.
• Continuous Improvement Mindset.

Your Main Qualifications

• 3 to 5 years of experience in Application Support, Production Support, or similar roles.
• Experience supporting business‑critical applications in complex IT environments.
• Knowledge of application monitoring, incident management, and release management processes.
• Experience analysing technical and functional issues and coordinating resolutions across multiple teams.
• Ability to automate repetitive operational tasks through scripting.
• Understanding of production and infrastructure requirements within an ITOps framework.
• Strong documentation and knowledge transfer capabilities.
• Excellent communication skills and ability to work with technical and non‑technical stakeholders.
• Availability to participate in shift schedules and rotational weekend or holiday support when required.
• Fluency in English.

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people‑to‑people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].