Amadeus Travel Manager (Italian)

Amadeus; Almada; Remote; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Performance-based rewards

Mental health support

Commuter benefits & connectivity stip­

A dynamic, international team with

Job summary

Amadeus is seeking a Travel Manager (Italian) to join a global team. You will provide personalized support to business travelers, resolve travel and technical issues, and stay current with industry trends. The role requires fluency in Italian and English and GDS experience.

You will collaborate across teams to improve products and processes while building strong client relationships. The position offers a remote or hybrid work setup in a dynamic, international environment with growth

Qualifications

• Mandatory fluency in Italian (C1+) and English (C1+).
• Proven GDS experience (Sabre, Amadeus or Galileo).
• Background in travel, tourism or hospitality customer service.
• Strong communication and collaboration skills.
• Willingness to work rotating schedules (7 AM–10 PM).

Responsibilities

• Provide personalized support to business travelers.
• Resolve travel and technical issues promptly.
• Stay updated on travel industry trends.
• Collaborate with global teams for product improvements.
• Build and maintain strong client relationships while meeting targets.

Skills

Italian language

GDS experience

Service background

Soft skills

Technical knowledge

Availability

Job description

About the job Amadeus Travel Manager (Italian)

Location: Remote in Portugal OR Hybrid in Lisbon (Office Options) Employment Type: Full-time If you have GDS experience and a passion for excellent B2B service, this is your opportunity to make a global impact.

What You\'ll Do (Your Responsibilities)

Personalized Support: Provide dedicated and personalized support to business travelers.

Problem Solving: Proactively resolve travel and technical issues, from simple queries to urgent emergencies.

Industry Expertise: Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.

Continuous Improvement: Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.

Client Relationships: Meet and exceed performance targets while building strong relationships with clients.

What We\'re Looking For (Your Profile)

To succeed in this role, the following qualifications are mandatory and essential : Language Skills:

Professional fluency in Italian (C1+) and English (C1+) is required.

GDS Experience:

Proven experience in using GDS systems ( Sabre, Amadeus, or Galileo is mandatory).

Service Background: A history in customer service, preferably within the travel, tourism, or hospitality sectors.

Soft Skills:

Metrics-driven, with excellent communication skills and a facility for collaboration.

Technical Knowledge: Familiarity with modern tools (e.G., Gmail, Zendesk, Slack, Salesforce is a bonus).

Availability: Flexibility to work rotating schedules (Monday to Sunday, between 7 AM and 10 PM).

What You\'ll Get (Your Benefits)

Competitive salary + performance-based rewards Mental health support Commuter benefits & connectivity stipends A dynamic, international team with career growth opportunities