AI Support Specialist - Technical Helpdesk (Lisbon, On-site)

CB Talents SP; Almada; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Salary €1,320.67 monthly

Bonus up to €200

Health & dental insurance

22 days leave

Training provided

Job summary

CB Talents SP in Lisbon, Portugal is seeking candidates with experience in Customer Service, IT Support, or Technical Support to join an international team serving users of a leading AI research and deployment company.

You will troubleshoot account access, assist with billing inquiries, and guide customers on using AI products across multiple channels in a fast-paced, global environment. Strong English communication is required; this is an on-site day-shift role with rotating hours.

Qualifications

• Previous experience in Customer Service, Customer Support, IT Support, or Technical Support is required.
• Strong English communication skills.
• Comfortable troubleshooting digital products and learning new tools.
• Available for rotating shifts Monday–Sunday.

Responsibilities

• Troubleshooting account access and user issues.
• Supporting billing and invoicing inquiries.
• Guiding customers on how to use AI products effectively.
• Supporting both individual and business users across multiple channels.
• Working in an international, fast-paced tech environment.

Skills

Customer Service

IT Support

Technical Support

English communication

Job description

CB Talents SP in Lisbon, Portugal is seeking candidates with experience in Customer Service, IT Support, or Technical Support to join an international team serving users of a leading AI research and deployment company.

You will troubleshoot account access, assist with billing inquiries, and guide customers on using AI products across multiple channels in a fast-paced, global environment. Strong English communication is required; this is an on-site day-shift role with rotating hours.