AI Platform Support Specialist – Lisbon

Cross Border Talents; Almada; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Health Benefits

Meal Allowance

13th & 14th Month

Job summary

Cross Border Talents in Lisbon is seeking a customer-focused and tech-savvy Customer Support Specialist to assist consumers and business users of a leading American AI platform. You will troubleshoot issues, guide users through Generative AI features, and deliver exceptional service in a fast-paced environment, supported by a comprehensive training program.

We offer a structured training, a permanent contract path after 2 years, and a competitive monthly package including base salary, meal

Qualifications

• Native English (written and spoken).
• Strong passion for technology and AI tools.
• Excellent problem-solving skills with high attention to detail.
• Previous experience in customer support or call center is a plus.

Responsibilities

• Provide reactive and efficient support across chat, email, and phone for individual and corporate users.
• Troubleshoot account access problems and resolve billing queries.
• Guide and educate customers on using the AI platform's features.
• Maintain high-quality service standards that exceed performance metrics.
• Provide clear, timely responses to customer inquiries.

Skills

Native English

Tech-savvy

Problem solving

Customer support experience

Job description

Cross Border Talents in Lisbon is seeking a customer-focused and tech-savvy Customer Support Specialist to assist consumers and business users of a leading American AI platform. You will troubleshoot issues, guide users through Generative AI features, and deliver exceptional service in a fast-paced environment, supported by a comprehensive training program.

We offer a structured training, a permanent contract path after 2 years, and a competitive monthly package including base salary, meal