AI Support & Customer Success Pro — Lisbon (Contract)

Cb Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Relocation package

Accommodation package

Health benefits

On-site campus facilities

Job summary

CB Talents in Lisbon is seeking an Operations Customer Expert to support consumer and business users across channels. You will handle billing, invoicing, and account access issues while guiding clients on AI tools and troubleshooting platform problems.

The role offers a 12-month renewable contract, 40 hours per week in rotating shifts, and extensive relocation/ accommodation package with health benefits and on-site campus facilities.

Qualifications

• Experience handling billing, invoicing and account access issues.
• Experience supporting customers across multiple channels.
• Ability to guide clients on AI tools and troubleshoot platform problems.

Responsibilities

• Handle billing, invoicing and account access issues across multiple channels.
• Guide clients on AI tools and troubleshoot platform problems.
• Provide proactive assistance to consumer and business users to improve platform experience.

Job description

CB Talents in Lisbon is seeking an Operations Customer Expert to support consumer and business users across channels. You will handle billing, invoicing, and account access issues while guiding clients on AI tools and troubleshooting platform problems.

The role offers a 12-month renewable contract, 40 hours per week in rotating shifts, and extensive relocation/ accommodation package with health benefits and on-site campus facilities.