AI-Savvy Tech Support Advisor – Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Resumo da oferta

Cross Border Talents is hiring a Customer Support Advisor in Lisbon, Portugal to handle customer inquiries across phone, email and chat. The role focuses on technical support and helping customers navigate products, with an emphasis on AI and emerging technologies.

The ideal candidate has experience in technical or customer support, strong troubleshooting skills, and excellent communication in English (C1 or higher).

Qualificações

• Previous experience in Technical Support, IT Support, or Customer Support.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Troubleshoot account access and technical issues.
• Support customers with billing and invoicing queries.
• Guide and support customers in using products and services.
• Provide timely and professional responses.
• Resolve customer issues efficiently while maintaining high service quality.

Conhecimentos

Technical Support

IT Support

Customer Support

Descrição da oferta de emprego

Cross Border Talents is hiring a Customer Support Advisor in Lisbon, Portugal to handle customer inquiries across phone, email and chat. The role focuses on technical support and helping customers navigate products, with an emphasis on AI and emerging technologies.

The ideal candidate has experience in technical or customer support, strong troubleshooting skills, and excellent communication in English (C1 or higher).