AI Product Support Specialist — English Speaker (Lisbon)

Innopath Consulting Lda; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus (monthly)

Holiday allowance

Meal allowance

Health insurance

On-site Lisbon

International environment

Training provided

Career development

Resumo da oferta

Innopath Consulting Lda in Lisbon, Portugal, seeks an English-speaking Customer Support Expert to join an international team. This on-site role supports consumers and business users of an AI research and deployment platform, helping users navigate products, resolve issues, and maximize their experience.

You will be part of a fast-paced, tech-driven environment with comprehensive training before starting, and opportunities for long-term professional development within an international

Qualificações

• Fluent English proficiency, written and spoken.
• Strong communication and interpersonal abilities.
• Interest in technology, AI, and digital products.

Responsabilidades

• Provide professional customer support to consumers and business users.
• Assist customers with billing and invoicing inquiries.
• Troubleshoot and resolve account access issues.
• Guide customers in using the client’s products and services.
• Provide support and training to help users understand available tools.
• Respond to customer questions promptly and helpfully.
• Investigate concerns and work toward effective solutions.
• Maintain a high standard of service across interactions.
• Keep a professional, customer-focused approach.
• Work efficiently in a fast-paced environment.
• Collaborate with colleagues to resolve issues.
• Contribute to meeting quality and customer satisfaction standards.

Conhecimentos

Fluent English

Strong communication

Interpersonal skills

Troubleshooting

Problem solving

Descrição da oferta de emprego

Innopath Consulting Lda in Lisbon, Portugal, seeks an English-speaking Customer Support Expert to join an international team. This on-site role supports consumers and business users of an AI research and deployment platform, helping users navigate products, resolve issues, and maximize their experience.

You will be part of a fast-paced, tech-driven environment with comprehensive training before starting, and opportunities for long-term professional development within an international