AI Platform Support Specialist — Lisbon (On-site)

Innopath Consulting Lda; Lisboa; Presencial; EUR 18 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Variable productivity bonus

Holiday and Christmas allowances

Meal allowance provided

Private health insurance

On-site in Lisbon

International environment

Comprehensive training before starting

Ongoing training in tools and product

Practical on-the-job training

Career development

Resumo da oferta

Innopath Consulting Lda in Lisbon is seeking an English-speaking Customer Support Expert to join an international team. This on-site role supports both consumers and business users of an AI platform, helping them navigate products and resolve issues.

You will work in a fast-paced environment, delivering professional support, troubleshooting, and clear guidance while developing technical skills and knowledge of the company’s tools.

Qualificações

• Fluent English proficiency, both written and spoken.
• Strong communication and interpersonal skills.
• Interest in technology, artificial intelligence, and digital products.
• Customer-focused and solution-oriented mindset.
• Ability to work effectively in a fast-paced environment.
• Ability to work independently while collaborating with a wider team.

Responsabilidades

• Provide professional customer support to consumers and business users.
• Assist customers with billing and invoicing enquiries.
• Troubleshoot and help resolve account access issues.
• Guide customers in the use of the client's products and services.
• Provide support and training to help users better understand the available tools.
• Respond to customer questions in a timely and helpful manner.
• Investigate customer concerns and work towards effective solutions.
• Deliver a high standard of service across customer interactions.
• Maintain a professional and customer-focused approach.
• Work efficiently in a fast-paced support environment.
• Collaborate with colleagues to resolve customer issues effectively.
• Contribute to meeting established quality and customer satisfaction standards.

Descrição da oferta de emprego

Innopath Consulting Lda in Lisbon is seeking an English-speaking Customer Support Expert to join an international team. This on-site role supports both consumers and business users of an AI platform, helping them navigate products and resolve issues.

You will work in a fast-paced environment, delivering professional support, troubleshooting, and clear guidance while developing technical skills and knowledge of the company’s tools.