AI-Powered CRM & Contact Center Specialist (Hybrid)
Olisipo
14 days+
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Benefits offered by this job
Job summary
A leading IT company in Lisbon seeks an experienced Application Specialist for a hybrid role. The ideal candidate will blend technical and functional expertise to support automation and AI initiatives in the Contact Center. Responsibilities include collaborating with business teams, ensuring optimal platform performance, and implementing AI-based solutions. Candidates should have at least 2 years of experience in a similar role, strong analytical skills, and fluency in English.
Qualifications
- Minimum of 2 years of experience in a similar role.
- Proven ability to translate business requirements into technical specifications.
- Proactive, communicative, and autonomous profile.
Responsibilities
- Collaborate with business teams to gather and detail automation requirements.
- Ensure optimal performance of platforms.
- Design and implement AI-based bots for improved efficiency.
Skills
Application Specialist experience
CRM systems knowledge
Analytical skills
Fluency in English
Tools
Talkdesk
AI/ML platforms
Job description
A leading IT company in Lisbon seeks an experienced Application Specialist for a hybrid role. The ideal candidate will blend technical and functional expertise to support automation and AI initiatives in the Contact Center. Responsibilities include collaborating with business teams, ensuring optimal platform performance, and implementing AI-based solutions. Candidates should have at least 2 years of experience in a similar role, strong analytical skills, and fluency in English.
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