CRM & Contact Center Analyst – AI & Automation (Remote)

Neotalent Conclusion; Portugal; Híbrido; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Continuous training and certifications

Possibility of career design

Internal mobility program

Resumo da oferta

A leading technology consulting firm in Portugal is looking for a Business Analyst (CRM) to join an international project. You will work in a hybrid regime, focusing on improving contact center efficiency through automation and AI. Candidates should have strong analytical skills and relevant experience in application support and CRM systems. Fluency in English is essential. The position offers opportunities for continuous training and career development.

Qualificações

• Relevant experience as an application specialist or similar role.
• Some experience with CRM systems in a B2C contact centre.
• Ability to translate complex business requirements into clear technical specifications.

Responsabilidades

• Collaborate with stakeholders to gather requirements for processes and automation.
• Serve as a subject matter expert for contact center applications.
• Provide technical support and training to users on new features.

Conhecimentos

Application specialist experience

CRM systems knowledge

CTI solutions understanding

Analytical skills

Fluent English

Proactive communication

Descrição da oferta de emprego

A leading technology consulting firm in Portugal is looking for a Business Analyst (CRM) to join an international project. You will work in a hybrid regime, focusing on improving contact center efficiency through automation and AI. Candidates should have strong analytical skills and relevant experience in application support and CRM systems. Fluency in English is essential. The position offers opportunities for continuous training and career development.