AI Platform Support Specialist - Italian

Ai Technology; Almada; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Holiday entitlement

Meal allowance

Resumo da oferta

Ai Technology in Portugal is hiring an Italian-speaking Operations Customer Expert to support consumers and business users of the AI platform. You will combine customer care, troubleshooting and product guidance across multiple channels in a fast moving tech environment.

This 40-hour weekly role operates on a 24/7 rotating schedule from Caparica, near Lisbon. You will handle billing queries, account access issues, product guidance and customer training, with a focus on accuracy, empathy and

Qualificações

• Excellent English communication skills.
• Ability to troubleshoot account access and billing questions.
• Comfort with digital products and online platforms.
• Attention to detail and problem solving.
• Willingness to work in a 24/7 rotating shift.

Responsabilidades

• Billing & invoicing: Help customers understand charges and payments.
• Account support: Troubleshoot login-related issues.
• Product guidance: Explain how to use AI products effectively.
• Customer training: Educate customers on features and functionality.
• Multichannel support: Respond across available support channels.
• Problem solving: Investigate issues and provide clear next steps.
• Quality-focused service: Deliver accurate, timely responses.

Conhecimentos

English communication

Problem solving

Customer care

Multichannel support

Technical aptitude

Ferramentas

CRM software

Descrição da oferta de emprego

Ai Technology in Portugal is hiring an Italian-speaking Operations Customer Expert to support consumers and business users of the AI platform. You will combine customer care, troubleshooting and product guidance across multiple channels in a fast moving tech environment.

This 40-hour weekly role operates on a 24/7 rotating schedule from Caparica, near Lisbon. You will handle billing queries, account access issues, product guidance and customer training, with a focus on accuracy, empathy and