AI Platform Support Specialist – B2C (Italian)

Ai Technology; Lisboa; Presencial; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal allowance via prepaid card

28 days holiday entitlement (Portugal)

Meal card

Resumo da oferta

Ai Technology in Lisbon, Portugal is seeking an Operations Customer Expert to assist consumers and business users of the client's AI platform. You will handle billing questions, account access issues, and product guidance while delivering thoughtful, professional support across multiple channels.

You will work in a 24/7 rotating-shift environment, with a focus on accuracy, customer care, and problem solving to help users maximize the value of cutting-edge AI products.

Qualificações

• Excellent written and spoken English.
• Interest in AI and emerging technologies.
• Comfortable with digital products and online platforms.

Responsabilidades

• Provide professional, efficient support across multiple channels.
• Assist users with billing, account access, and product guidance.
• Train customers on product features and functionality.
• Respond to requests with clear next steps and solutions.
• Maintain high-quality, customer-focused responses.

Conhecimentos

English communication

Customer empathy

Problem solving

Tech savvy

Descrição da oferta de emprego

Ai Technology in Lisbon, Portugal is seeking an Operations Customer Expert to assist consumers and business users of the client's AI platform. You will handle billing questions, account access issues, and product guidance while delivering thoughtful, professional support across multiple channels.

You will work in a 24/7 rotating-shift environment, with a focus on accuracy, customer care, and problem solving to help users maximize the value of cutting-edge AI products.