AI Customer Support Specialist - Lisbon (Day/Night Shifts)

Encaja Talent; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Private health and dental insurance

22 days annual leave

Professional development and career成长

Job summary

Encaja Talent in Lisbon, Portugal, is hiring English-speaking AI Customer Support Specialists to join a global customer experience team. This full-time role offers 40 hours per week with day or night shifts and rotational schedules.

You will support customers across channels, troubleshoot issues, and guide users on AI-powered features, within a fast-paced tech environment. We seek fluent English, a strong interest in AI, excellent communication, and problem-solving skills.

Qualifications

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is a plus.
• Comfortable working in a fast-paced, technology-driven environment.

Responsibilities

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Skills

Fluent English

AI interest

Communication

Problem-solving

Customer-focused

Ability to troubleshoot

Job description

Encaja Talent in Lisbon, Portugal, is hiring English-speaking AI Customer Support Specialists to join a global customer experience team. This full-time role offers 40 hours per week with day or night shifts and rotational schedules.

You will support customers across channels, troubleshoot issues, and guide users on AI-powered features, within a fast-paced tech environment. We seek fluent English, a strong interest in AI, excellent communication, and problem-solving skills.