AI Customer Support Specialist

Encaja Talent; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Private health and dental insurance

22 days annual leave

Professional development and career成长

Job summary

Encaja Talent in Lisbon, Portugal, is hiring English-speaking AI Customer Support Specialists to join a global customer experience team. This full-time role offers 40 hours per week with day or night shifts and rotational schedules.

You will support customers across channels, troubleshoot issues, and guide users on AI-powered features, within a fast-paced tech environment. We seek fluent English, a strong interest in AI, excellent communication, and problem-solving skills.

Qualifications

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is a plus.
• Comfortable working in a fast-paced, technology-driven environment.

Responsibilities

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Skills

Fluent English

AI interest

Communication

Problem-solving

Customer-focused

Ability to troubleshoot

Job description

We're partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position, Monday to Sunday. You can choose in advance between the Day Shift, with working hours scheduled between 07:00 and 22:00, or the Night Shift, from 22:00 to 07:00, Monday to Sunday.

Your Role:

Support customers across multiple communication channels

Resolve billing, invoicing and account access enquiries

Troubleshoot platform and product-related issues

Guide customers on using products and features effectively

Deliver timely, accurate and high-quality customer support

Your Qualifications:

Fluent English, written and spoken

Strong interest in AI and new technologies

Excellent communication and problem-solving skills

Customer-focused and comfortable troubleshooting issues

Previous customer service or technical support experience is an advantage

Comfortable working in a fast-paced and technology-driven environment

Availability to work Day Shifts scheduled between 07:00 and 22:00

The Offer:

Day Shift: working hours scheduled between 07:00 and 22:00 or Night Shift: between 22:00 and 07:00 (rotational time shift).

Competitive salary package + performance bonus

Additional compensation for night work: 25% from 22:00-00:00 and 06:00-07:00, and 50% from 00:00-06:00.

Holiday and Christmas allowances

Private health and dental insurance

22 days of annual leave

Professional development and career growth opportunities

International working environment in Lisbon

Opportunity to work closely with cutting-edge AI technology