AI Customer Support Expert — Relocation & Perks

Cross Border Talents; Lisboa; Hybride; EUR 14 000 - 15 000; Plein temps

Avantages offerts par ce poste

Accommodation provided

Relocation support

Annual flight

Private health insurance

On-site clinic

Gym access

Résumé du poste

Cross Border Talents seeks an Operations Customer Expert to support English-market users of AI products. The role focuses on reactive multi-channel support, troubleshooting, and guiding customers through product use. Training will cover software platforms, customer management, and on-the-job implementation.

The position offers an international relocation package, housing, and robust benefits. Work involves 24/7 project support with various shifts and a 12-month contract leading to permanent

Qualifications

• Experience in providing customer support across phone, email, and chat.
• Ability to troubleshoot billing and account issues.
• Wamiliarity with onboarding and training customers on AI products.

Responsabilités

• Provide reactive support across phone, email, and chat channels.
• Help customers troubleshoot and resolve issues efficiently.
• Assist with billing and invoicing matters.
• Troubleshoot account access problems.
• Guide, support, and train customers on AI products and services.
• Aim to exceed client expectations and meet quality targets.

Connaissances

Customer support

Multi-channel support

Billing support

Account troubleshooting

Customer training

Description du poste

Cross Border Talents seeks an Operations Customer Expert to support English-market users of AI products. The role focuses on reactive multi-channel support, troubleshooting, and guiding customers through product use. Training will cover software platforms, customer management, and on-the-job implementation.

The position offers an international relocation package, housing, and robust benefits. Work involves 24/7 project support with various shifts and a 12-month contract leading to permanent