English-Speaking AI Tech Support Specialist - Relocation

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Accommodation

Relocation support

Annual flight

Private health/dental insurance

On-site clinic

Free meals

Gym access

Language classes

Job summary

Cross Border Talents in Lisbon seeks a Technical Customer Support Expert to deliver reactive multi-channel support (phone, email, chat) with a strong focus on technical troubleshooting. You will guide users in using advanced AI products, resolve access and billing issues, and maintain high service quality.

The role includes a comprehensive training period and relocation package as part of an international program, with shifts across day and night hours on a 24/7 schedule.

Qualifications

• Experience in technical customer support for AI platforms.
• Ability to troubleshoot complex account and billing issues.
• Comfort with phone, email and chat support channels.

Responsibilities

• Provide reactive multi-channel technical support with rapid issue resolution.
• Assist users in navigating and debugging the platform.
• Troubleshoot account access and manage billing inquiries.
• Guide and train customers on AI products and tools.

Skills

Technical troubleshooting

Customer support

Multi-channel support

Training customers

Job description

Cross Border Talents in Lisbon seeks a Technical Customer Support Expert to deliver reactive multi-channel support (phone, email, chat) with a strong focus on technical troubleshooting. You will guide users in using advanced AI products, resolve access and billing issues, and maintain high service quality.

The role includes a comprehensive training period and relocation package as part of an international program, with shifts across day and night hours on a 24/7 schedule.