AI & Ad Platform Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Performance bonuses

Full training program

Relocation support

Modern office with gym & amenities

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking energetic multilingual specialists to join the operations team supporting a leading Tech Giant and AI Research & Deployment org. You will provide technical support, ad campaign guidance, and account operations across social platforms and generative AI tools.

The role offers full-time hours (40h/week), on-site work with shift rotations, a competitive gross base salary with performance bonuses, a comprehensive training program, relocation

Qualifications

• Excellent verbal and written communication in English or designated language.
• Strong technical aptitude with interest in Generative AI tools and digital platforms.
• Problem-solving with a consultative and customer-centric mindset.
• Ability to work flexible day shifts (40 hours per week).

Responsibilities

• Assist business clients and users across Chat, Email, and Outbound Phone support.
• Troubleshoot account access, billing, and technical implementation issues for AI products and advertising services.
• Guide businesses on optimizing digital platform performance and ad placement.
• Deliver high-quality customer experience meeting performance metrics.

Skills

Communication

Technical aptitude

Problem solving

Multilingual

Job description

Cross Border Talents in Lisbon, Portugal, is seeking energetic multilingual specialists to join the operations team supporting a leading Tech Giant and AI Research & Deployment org. You will provide technical support, ad campaign guidance, and account operations across social platforms and generative AI tools.

The role offers full-time hours (40h/week), on-site work with shift rotations, a competitive gross base salary with performance bonuses, a comprehensive training program, relocation