Customer Support & Technical Operations Specialist – AI & Digital Advertising Platforms

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Performance bonuses

Full training program

Relocation support

Modern office with gym & amenities

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking energetic multilingual specialists to join the operations team supporting a leading Tech Giant and AI Research & Deployment org. You will provide technical support, ad campaign guidance, and account operations across social platforms and generative AI tools.

The role offers full-time hours (40h/week), on-site work with shift rotations, a competitive gross base salary with performance bonuses, a comprehensive training program, relocation

Qualifications

• Excellent verbal and written communication in English or designated language.
• Strong technical aptitude with interest in Generative AI tools and digital platforms.
• Problem-solving with a consultative and customer-centric mindset.
• Ability to work flexible day shifts (40 hours per week).

Responsibilities

• Assist business clients and users across Chat, Email, and Outbound Phone support.
• Troubleshoot account access, billing, and technical implementation issues for AI products and advertising services.
• Guide businesses on optimizing digital platform performance and ad placement.
• Deliver high-quality customer experience meeting performance metrics.

Skills

Communication

Technical aptitude

Problem solving

Multilingual

Job description

Location:

Lisbon, Portugal (On-site / Shift Rotations)

Employment Type:

Full-time (40h/week)

About the Role:

Are you passionate about cutting-edge technology, artificial intelligence, and digital platform ecosystems? We are looking for energetic, multilingual specialists to join our high-performing operations team supporting one of the world's leading Tech Giants and AI Research & Deployment organizations.

In this role, you will be providing technical support, ad campaign guidance, and account operations assistance across leading social media platforms and generative AI tools.

Key Responsibilities:

• Assist business clients and users across multiple support channels (Chat, Email, and Outbound Phone support).
• Troubleshoot account access, billing, and technical implementation issues for AI products and advertising services.
• Guide businesses on optimizing digital platform performance, ad placement, and platform tools.
• Deliver high-quality customer experience exceeding expectations and performance metrics.

Requirements:

• Excellent verbal and written communication skills in English and/or designated language.
• Strong technical aptitude, interest in Generative AI tools, and digital media platforms.
• Problem-solving skills with a consultative and customer-centric mindset.
• Ability to work flexible day shifts (40 hours per week).

What We Offer:

• Competitive gross base salary package + performance bonuses.
• Full paid intensive training program (15 working days).
• Relocation support & accommodation options (where applicable).
• Modern office workspace with gym, cafeteria, and collaborative lounge areas.