AI Ads Operations Specialist — Lisbon Customer Support

CB Talents SP; Porto; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Health & dental insurance

Permanent contract after 2 years

22 days annual leave

Job summary

Leading AI Company in Lisbon seeks an Operations Customer Expert to support advertisers and creators, handling inquiries across email, chat, and phone. You will troubleshoot platform issues, ensure high-quality service, and guide customers through policies and technical setups.

The role offers a 12-month contract with potential for permanent placement, a structured 22-day annual leave, and a comprehensive benefits package including health insurance and meal allowances.

Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Job description

Leading AI Company in Lisbon seeks an Operations Customer Expert to support advertisers and creators, handling inquiries across email, chat, and phone. You will troubleshoot platform issues, ensure high-quality service, and guide customers through policies and technical setups.

The role offers a 12-month contract with potential for permanent placement, a structured 22-day annual leave, and a comprehensive benefits package including health insurance and meal allowances.