AI Operations & Digital Ads Specialist – English Market - Lisbon

CB Talents; Porto; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Health & dental insurance

Permanent contract potential

22 days annual leave

Modern Lisbon campus

Transit access from Oriente

Job summary

CB Talents is hiring an Operations Customer Expert – Ads Support in Lisbon, Portugal for a world-leading American AI company. You will help businesses and creators manage their advertising experience and troubleshoot platform issues across email, chat and phone.

This full-time role includes a 24/7 shift schedule, a monthly gross package with base salary plus bonuses, a meal allowance, paid training, and health insurance. The Lisbon campus offers modern facilities and easy transit from Oriente.

Qualifications

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Job description

Operations Customer Expert – Ads Support for Leading AI Company

Lisbon, Portugal

Full-time | 40 hours/week (24/7 rotating shifts, schedules provided 10 days in advance)

About the Role

Join our team in Lisbon supporting a world-leading American AI research and deployment company known for pioneering generative AI technologies. In this role, you will help businesses and creators manage their advertising experience, troubleshoot platform issues, and ensure high-quality support across email, chat, and phone channels.

Compensation & Financial Benefits

We offer a competitive compensation structure with guaranteed bonus integration under Portuguese labor standards:

• Total Monthly Gross Package: €1,248.33 / month (based on a 22-working-day month)
  • Base Salary: €938.00
  • Holiday Bonus (Pro-rated monthly): €78.17
  • Christmas Bonus (Pro-rated monthly): €78.17
  • Tax-Free Meal Allowance: €154.00/month (€7.00/day loaded onto a prepaid card, exempt from Social Security & IRS)
• Monthly Performance Bonus: Earn up to €200.00 / month extra based on productivity.
• Paid Training Period: Receive €18.56 / day (€92.80 / week) during your 15-day training period, fully exempt from social security taxes.

Key Benefits & Work Environment

• Health & Dental Insurance: Private coverage included upon signing your employment contract.
• Contract Stability: Initial 12-month contract with the opportunity to transition to a Permanent Contract after 2 years.
• Generous Leave: 22 days of annual paid leave plus Portuguese public holidays (or compensation days off if worked).
• Modern Workspace: Work at our riverside campus in Lisbon, featuring modern operations floors, cafeterias, meeting spaces, and outdoor balconies.
• Prime Location: Excellent transit access via Oriente Station (Metro, Bus, and Train).

Key Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.