After Sales Intern: Tech Support & Documentation

Grohe AG; Viseu; On-site; EUR 26,000 - 36,000; Full time

Job summary

Grohe AG in Albergaria-a-Velha seeks an After Sales Support specialist to join our Technical Assistance Service. You will provide technical advice by phone and email to customers and coordinate post-sale activities.

You will manage technical documentation and, when necessary, coordinate external Technical Services to perform repairs or maintenance, ensuring timely, accurate support across the network. A degree in Engineering and strong office-tools skills are preferred; teamwork, proactivity and

Qualifications

• University degree in Engineering or Superior/Middle Cycle Training
• Person with spirit of service, patient, good treatment, tidy, curious, eager to learn and proactive
• Experience in customer service and dealing with all types of interlocutors is highly valued
• Team work and autonomous work
• Proficient in office automation tools

Responsibilities

• Provide technical advice by phone and email to end consumers, distributors, installers and all types of professionals in the sector
• The advice will be pre-sales, during the installation of the products and post-sales
• When necessary, coordinate external Technical Services to perform repair or maintenance interventions to customers who need it
• Management of the technical documentation of the After Sales Department
• Other tasks related to the management and operation of the Technical Assistance Service

Skills

Customer service

Technical support

Communication skills

Teamwork

Autonomy

Education

Engineering degree

Superior/Middle Cycle Training

Tools

Office automation tools

Job description

Grohe AG in Albergaria-a-Velha seeks an After Sales Support specialist to join our Technical Assistance Service. You will provide technical advice by phone and email to customers and coordinate post-sale activities.

You will manage technical documentation and, when necessary, coordinate external Technical Services to perform repairs or maintenance, ensuring timely, accurate support across the network. A degree in Engineering and strong office-tools skills are preferred; teamwork, proactivity and