After Sales Internship

Grohe AG; Viseu; On-site; EUR 26,000 - 36,000; Full time

Job summary

Grohe AG in Albergaria-a-Velha seeks an After Sales Support specialist to join our Technical Assistance Service. You will provide technical advice by phone and email to customers and coordinate post-sale activities.

You will manage technical documentation and, when necessary, coordinate external Technical Services to perform repairs or maintenance, ensuring timely, accurate support across the network. A degree in Engineering and strong office-tools skills are preferred; teamwork, proactivity and

Qualifications

• University degree in Engineering or Superior/Middle Cycle Training
• Person with spirit of service, patient, good treatment, tidy, curious, eager to learn and proactive
• Experience in customer service and dealing with all types of interlocutors is highly valued
• Team work and autonomous work
• Proficient in office automation tools

Responsibilities

• Provide technical advice by phone and email to end consumers, distributors, installers and all types of professionals in the sector
• The advice will be pre-sales, during the installation of the products and post-sales
• When necessary, coordinate external Technical Services to perform repair or maintenance interventions to customers who need it
• Management of the technical documentation of the After Sales Department
• Other tasks related to the management and operation of the Technical Assistance Service

Skills

Customer service

Technical support

Communication skills

Teamwork

Autonomy

Education

Engineering degree

Superior/Middle Cycle Training

Tools

Office automation tools

Job description

Do you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further? Then become part of our After Sales team at our location in Albergaria-a-Velha! This position will support the Technical Assistance Service in Back Office tasks, offering technical advice on products to internal and external customers, managing technical documentation and performing after-sales tasks.

• Provide technical advice by phone and email to end consumers, distributors, installers and all types of professionals in the sector;
• The advice will be pre-sales, during the installation of the products and post-sales;
• When necessary, coordinate external Technical Services to perform repair or maintenance interventions to customers who need it;
• Management of the technical documentation of the After Sales Department;
• Other tasks related to the management and operation of the Technical Assistance Service.

Your profile:

• University degree in Engineering or Superior/Middle Cycle Training;
• Person with spirit of service, patient, good treatment, tidy, curious, eager to learn and proactive;
• Experience in customer service and dealing with all types of interlocutors is highly valued;
• Team work and autonomous work;
• Proficient in office automation tools;