Advertisers Support (Polish)

TopTalent Recruitment Agency; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Portuguese employment contract

22 days holiday per year

Three weeks training on company and产品

Private health insurance

Relocation support

Free Portuguese classes

Resumo da oferta

TopTalent Recruitment Agency in Lisbon seeks an Advertisers Support specialist fluent in Polish to join our multilingual team. You will handle SMB client inquiries via chat, email and phone, providing pre- and post-sales support for self-service products.

You will resolve issues, guide users through the platform, report bugs and identify trends affecting multiple clients, while maintaining a positive brand attitude and supporting administrative processes.

Qualificações

• Native/fluent in Polish, both oral and written; Fluent in English (at least B2 level).
• Knowledge of advertisement industry will be considered as an advantage.
• Computer literate with sound knowledge of Microsoft Office package.
• Excellent communication skills.
• Resourceful personality that can adapt and remain calm in all situations.
• Ability to work independently, while being team player at the same time.
• Able to work rotating shifts.

Responsabilidades

• Provide support to small and medium sized businesses using various channels (chat, email and telephone).
• Provide pre and post-sales support for all self-service products.
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features.
• Identify trends and solve problems facing multiple SMB clients.
• Deliver a positive attitude towards the brand.
• Maintain and update all job-related administrative forms.

Conhecimentos

Native/fluent Polish

Excellent communication

Fluent English (B2)

Adaptability

Team player

Ferramentas

Microsoft Office

Descrição da oferta de emprego

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

Position: Advertisers Support (Polish)

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

REQUIREMENTS

• Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)
• Knowledge of advertisement industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts

OFFER

• Portuguese employment contract
• Holiday entitlement with 22 days per year
• Three weeks training on company and products
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
• Guidance and tools to reach career potential
• Private health insurance
• Relocation support
• Free Portuguese classes, water sport activities, soft trekking and much more