Advertisers Support

TopTalent Recruitment - Careers; Lisboa; Presencial; EUR 13 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Relocation support

Free Portuguese classes

Resumo da oferta

TopTalent Recruitment - Careers is seeking an Advertisers Support (Polish) professional in Lisbon, Portugal. This full-time role involves supporting small and medium businesses through chat, email and phone, and delivering pre and post-sales assistance for self-service advertising products.

You will resolve technical issues, guide users on the platform, and help improve satisfaction. The position requires Polish native fluency, English at B2, strong communication skills, and the ability to work

Qualificações

• Native or fluent Polish language skills (oral and written).
• English proficiency at least B2 level.
• Good knowledge of Microsoft Office applications.
• Excellent communication abilities with clients and colleagues.
• Able to work independently while contributing to a team.
• Willingness to rotate shifts.

Responsabilidades

• Provide support to SMB clients via chat, email and phone.
• Provide pre and post-sales support for self-service products.
• Resolve technical issues and guide users to use platform tools.
• Identify trends and solve problems facing multiple SMB clients.
• Maintain a positive attitude towards the brand.
• Maintain and update all job-related administrative forms.

Conhecimentos

Polish (native/fluent)

English (B2)

Microsoft Office

Excellent communication

Independent and team player

Able to work rotating shifts

Knowledge of advertising industry

Descrição da oferta de emprego

Position

Advertisers Support (Polish)

Location

Lisbon, Portugal

Employment type

Full-time

DUTIES AND RESPONSIBILITIES

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

REQUIREMENTS

• Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)
• Knowledge of advertisement industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts

OFFER

• Portuguese employment contract
• Holiday entitlement with 22 days per year
• Three weeks training on company and products
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
• Guidance and tools to reach career potential
• Private health insurance
• Relocation support
• Free Portuguese classes, water sport activities, soft trekking and much more