Ads Support Specialist | Lisbon, Portugal | On-site

Boeva Tech; Lisboa; Presencial; EUR 27 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Paid training

Competitive salary

Performance bonus

Meal allowance

Private health/dental

Multicultural environment

Career growth

Long-term prospects

Resumo da oferta

Boeva Tech is seeking a Lisbon-based support specialist to assist users with online advertising accounts, payments, platform features, and troubleshooting across email, chat, and phone channels.

You will join a global technology-focused team, handling policies, account requirements, and complex cases. A fast-paced, customer-first environment with growth opportunities awaits you.

Qualificações

• English proficiency at C1 or higher.
• At least 1 year of experience with ads, digital marketing campaigns, paid advertising, or related activities.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Detail-oriented and solution-focused mindset.
• EU work authorization required.

Responsabilidades

• Provide support for advertisements, ad accounts, payments, and account access issues.
• Assist users with platform policies, account requirements, and advertising guidelines.
• Troubleshoot issues related to ad creation, publication, delivery, billing, and account performance.
• Guide users through platform tools and features.
• Deliver support via email, chat, and phone.
• Escalate complex cases to specialized teams when necessary.
• Maintain accurate documentation and case follow-up.
• Ensure high levels of customer satisfaction and quality standards.

Conhecimentos

English C1

Ads experience

Troubleshooting

Customer service

Communication

Fast-paced

Attention to detail

EU work authorization

Descrição da oferta de emprego

About the Role

Join a global technology-focused support team in Lisbon and help users successfully manage their online advertising experience. In this role, you will provide support across multiple channels, assisting users with advertising accounts, payments, platform functionality, and technical troubleshooting while delivering an outstanding customer experience.

Key Responsibilities

• Provide support for advertisements, ad accounts, payments, and account access issues.
• Assist users with platform policies, account requirements, and advertising guidelines.
• Troubleshoot issues related to ad creation, publication, delivery, billing, and account performance.
• Guide users through platform tools and features.
• Deliver support via email, chat, and phone.
• Escalate complex cases to specialized teams when necessary.
• Maintain accurate documentation and case follow-up.
• Ensure high levels of customer satisfaction and quality standards.

Requirements

• English proficiency (C1 or higher).
• Minimum 1 year of experience with ads, digital marketing campaigns, paid advertising, or related activities.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Detail-oriented and solution-focused mindset.
• EU work authorization required.

What We Offer

• Relocation support available for international candidates.
• Paid training program.
• Competitive salary package.
• Performance-based bonus opportunity.
• Meal allowance.
• Private health and dental insurance.
• International and multicultural work environment.
• Career growth and development opportunities.
• Long-term employment prospects.

Schedule

• Monday to Sunday
• 10:00 PM – 7:00 AM
• Rotational schedules may apply depending on business needs
• 40 hours per week