Ads Support Specialist – English Market - Onsite Lisbon

AVEC; Lisboa; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Private health and dental insurance

Meal allowance on prepaid card

22 days annual leave

Monthly holiday and Christmas bonuses

Job summary

AVEC in Lisbon, Portugal seeks an Ads Support Specialist for the English market. This on-site, full-time role focuses on assisting users with ads, accounts, payments, and platform navigation across email, chat, and phone.

You will explain policies, guide feature usage, and escalate complex cases while maintaining high customer satisfaction. Training is provided during a paid onboarding period, with competitive benefits.

Qualifications

• Strong English communication skills and ability to guide users via multiple channels.
• Experience in customer support or help desk is a plus.

Responsibilities

• Investigate and resolve issues related to ads, accounts, payments, access and platform functionality
• Explain advertising policies, account requirements and guidelines
• Troubleshoot technical problems affecting ad creation, delivery, billing or performance
• Guide users through platform features and processes
• Provide clear and accurate support via email, chat and phone
• Escalate complex cases when needed and ensure proper documentation
• Maintain high customer satisfaction and strong first-contact resolution

Skills

English fluency

Customer support

Job description

Ads Support Specialist – English Market

Lisbon, Portugal · On-site · Full-time

Role Overview

We are hiring English-speaking professionals to support users of a leading AI technology platform in managing their advertising experience. You will assist users across multiple channels, helping them resolve issues, understand policies, and navigate platform tools effectively.

Responsibilities

• Investigate and resolve issues related to ads, accounts, payments, access and platform functionality


• Explain advertising policies, account requirements and guidelines


• Troubleshoot technical problems affecting ad creation, delivery, billing or performance


• Guide users through platform features and processes


• Provide clear and accurate support via email, chat and phone


• Escalate complex cases when needed and ensure proper documentation


• Maintain high customer satisfaction and strong first-contact resolution

Training & Onboarding

• 15 working days of paid training


• Full introduction to tools, processes and customer management


• On-the-job practice with continuous support


• Contract signed upon successful completion of training

Working Conditions

• On-site role in Lisbon


• 24/7 project with rotating shifts


• 40 hours per week + 1-hour lunch break


• Holiday and Christmas bonuses paid monthly


• 22 days of annual leave according to Portuguese law


• Compensation day when working on Portuguese public holidays


• Meal allowance paid on a prepaid card


• Private health and dental insurance after contract signature


• Performance bonus available

Salary Structure (example for 22 working days)

• Base salary: 938 €


• Holiday allowance: 78.17 €


• Christmas allowance: 78.17 €


• Meal allowance: 154 €


• Total: 1,248.33 € gross


• Variable bonus: up to 200 €

Location & Access

• Lisbon – Oriente area


• Metro, bus and train stations within walking distance


• Modern offices with cafeteria, meeting rooms and collaborative spaces

If you want to join a stable, structured and fast-growing project in the AI sector, this role offers a solid career path and a supportive environment.