24/7 IT Service Desk Agent – Financial Services

Claranet limited; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Job summary

Claranet limited in Lisbon is seeking a Service Desk Agent 24x7 to join our internal team. You will be the first point of contact for end-users, delivering incident resolution, service requests, and guidance across a global financial services environment.

The role requires hands-on experience with Active Directory/Entra ID, ITSM platforms (ServiceNow), and remote support tools (Bomgar/BeyondTrust). English at B2 level is essential, along with Microsoft Office proficiency.

Qualifications

• 3+ years in IT Service Desk or technical support role (preferably in financial services or managed services).
• Experience with Active Directory/Entra ID and remote desktop support tools.
• Experience supporting hardware and mobile devices (iOS/Android).
• Working knowledge of ITSM platforms, especially ServiceNow.
• Familiarity with remote tools and endpoint analytics (Bomgar/BeyondTrust, Nexthink).
• English at B2 level or higher.

Responsibilities

• Act as a primary contact for end-user support, delivering incident resolution, service requests, and guidance across a global financial services environment.
• Provide multi-channel support (voice, chat, email, self-service portal) within a 24x7 English-language Service Desk.

Skills

English (B2)

Communication

Problem solving

Time management

Attention to detail

Tools

Active Directory

Entra ID

Remote desktop support tools

ServiceNow

Bomgar/BeyondTrust

Nexthink

Talkdesk

Job description

Claranet limited in Lisbon is seeking a Service Desk Agent 24x7 to join our internal team. You will be the first point of contact for end-users, delivering incident resolution, service requests, and guidance across a global financial services environment.

The role requires hands-on experience with Active Directory/Entra ID, ITSM platforms (ServiceNow), and remote support tools (Bomgar/BeyondTrust). English at B2 level is essential, along with Microsoft Office proficiency.