Remote IT Service Desk Engineer (L1) - Windows & M365

PrimeIT; Portugal; Presencial; EUR 22 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Prime Academy

Career growth in a fast-growing firm

Remote work

Resumo da oferta

PrimeIT is seeking an IT Service Desk Engineer to join its international support team in Portugal. The role focuses on providing L1 support to Czech and Italian-speaking users, handling calls, emails and tickets, and ensuring quick resolution of hardware, software and network issues.

The position requires working on-site in a rotational 24/7 shift. Knowledge of AD, Microsoft 365, Windows, and Intune is highly valued; ITIL knowledge is a plus.

Qualificações

• 2–7 years of experience in Service Desk / Technical Support L1.
• Experience handling calls, email and self-service tickets.
• On-site in a rotational 24/7 shift environment.
• Knowledge of Active Directory, Microsoft 365, Windows, and software installations.

Responsabilidades

• Act as the first point of contact for technical support requests via phone, email, and tickets.
• Provide first-line (L1) support for hardware, software, network, and application issues.
• Diagnose and resolve issues related to Windows, Microsoft 365, and corporate apps.
• Perform user account management including password resets and AD tasks.
• Escalate complex incidents to L2/L3 according to internal procedures.
• Install, configure and maintain desktops, laptops, printers and mobile devices.
• Document incidents in the ticketing system and monitor queues by urgency.

Conhecimentos

Customer focus

Troubleshooting

Communication

Team player

Italian/Czech language

Formação académica

Bachelor's degree in IT

Ferramentas

ServiceNow

Microsoft Intune

Active Directory

Windows/Microsoft 365

Networking basics

Descrição da oferta de emprego

PrimeIT is seeking an IT Service Desk Engineer to join its international support team in Portugal. The role focuses on providing L1 support to Czech and Italian-speaking users, handling calls, emails and tickets, and ensuring quick resolution of hardware, software and network issues.

The position requires working on-site in a rotational 24/7 shift. Knowledge of AD, Microsoft 365, Windows, and Intune is highly valued; ITIL knowledge is a plus.