Travel Advisor for SAS with Danish

Concentrix; Rumia; Sur place; PLN 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Employee discounts on SAS fares

Fully paid training program

International work environment

Office in Warsaw with coaching

Résumé du poste

SAS in Warsaw is seeking a Travel Advisor to support Nordic customers with Danish and English language skills. You will be the first point of contact for premium travel inquiries and help customers plan and purchase airline tickets while handling different payment methods.

Join a diverse, international team, participate in a fully paid 2-month training program, and enjoy an office in the heart of Warsaw with discounts on SAS fares and ongoing coaching to grow your professional skills.

Qualifications

• Fluent in written and spoken Danish at C1 level and English at B2 level.
• Customer-service mindset with collaborative attitude.
• Strong communication, listening, and precision.

Responsabilités

• Serve as the first point of contact for premium travel inquiries.
• Guide customers in purchasing airline tickets and handling payments.
• Assist customers with travel difficulties and offer chat/call support.
• Build trust and lasting relationships with customers.

Connaissances

Danish language proficiency (C1)

English proficiency (B2)

Description du poste

Travel Advisor for Nordic Premium Airline SAS with Danish

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Danish (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.