Travel Advisor for SAS with Danish

Concentrix; Chrzanów; Sur place; PLN 60 000 - 78 000; Plein temps

Avantages offerts par ce poste

Paid training

Central Warsaw office

SAS discounts

Coaching & mentoring

Résumé du poste

SAS Nordic Premium Airline is hiring a Travel Advisor to handle premium travel inquiries in a hybrid role from our Warsaw office. You will assist customers with ticket purchases, payments, and travel issues, serving as the first point of contact via calls and chat.

Build lasting relationships and ensure high-quality service in a dynamic, international environment. The role emphasizes strong Danish and English skills, customer focus, and precision, with an onboarding training program and

Qualifications

• Fluent in written and spoken Danish (C1) and English (B2).
• Customer service mindset with collaborative spirit.
• Excellent listening and communication skills.

Responsabilités

• Be the 1st point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships with customers for building trust.

Connaissances

Danish (C1)

English (B2)

Customer service

Description du poste

Travel Advisor for Nordic Premium Airline SAS with Danish

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Danish (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.