Travel Advisor for SAS with Danish

Concentrix; Zabrze; On-site; PLN 55,000 - 85,000; Full time

Benefits offered by this job

SAS fare discounts

Equal opportunity employer

2-month training program

International work environment

Coaching & mentoring

Modern Warsaw office

Job summary

Nordic Premium Airline SAS is seeking a Travel Advisor to handle premium travel inquiries in Danish and English from our Warsaw office. You will assist with ticket purchases, payments, and resolving travel difficulties for high-value customers.

The role emphasizes active listening, clear communication, and strong organizational skills to maintain high-quality service. Join an international, diverse team with structured onboarding and ongoing coaching.

Qualifications

• Danish language proficiency at C1 level or higher.
• English language proficiency at B2 level or higher.
• Customer-service oriented with a helpful attitude.
• Ability to listen actively and communicate clearly.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Assist customers with purchasing airline tickets and payments.
• Support customers with travel difficulties.
• Assist passengers via calls or chat.
• Build trust through enduring customer relationships.

Skills

Danish (C1)

English (B2)

Active listening

Clear communication

Job description

Travel Advisor for Nordic Premium Airline SAS with Danish

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Danish (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.