Travel Advisor for SAS Airlines with Danish

Concentrix; Poznań; On-site; PLN 26,000 - 42,000; Full time

Benefits offered by this job

SAS fare discounts

Two-month training program

Mentoring and coaching

Diverse international environment

Modern Warsaw office

Job summary

Concentrix Poland seeks a SAS Travel Advisor to handle premium travel inquiries from our Warsaw premises. You will assist with airline ticket purchases, manage payments, and support customers facing travel issues.

The role requires Danish (B2+) and English (B2), strong communication, and excellent organization. Join a diverse, international team in a modern Warsaw office.

Qualifications

• Fluent Danish (B2+) and English (B2) required.
• Helpful, collaborative, patient and open-minded.
• Active listener with clear communication.
• Highly organized and accurate.
• Willing to work in our Warsaw office.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls or chat.
• Foster enduring relationships with customers for trust.

Skills

Danish language

English language

Communication skills

Organized

Customer service

Active listening

Job description

Become the next Scandinavian Airlines (SAS) Travel Advisor of Concentrix Poland in our premises in Warsaw.

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Danish (B2+ level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.