Temp Service Support Coordinator (Customer Admin)

Olympus Corporation; Bydgoszcz; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Regular training education

Employee discounts

Managed medical care

Regular vaccination

Sport activities support

Job summary

Olympus Corporation in Poland is seeking a temporary replacement to cover maternity/parental leave within its service organization. The role focuses on coordinating customer service requests, maintaining service orders, and supporting warranty and invoicing activities while liaising with Field Service, Sales, and Technical Support teams.

The ideal candidate has proven experience in customer service or service administration, strong organizational skills, and good English communication.

Qualifications

• Experience in customer service, service administration, or a comparable role.
• Customer-centric mindset and strong service orientation.
• Good organizational skills and ability to manage multiple tasks.
• Accuracy and accountability in documentation and data handling.
• Problem-solving and prioritization skills.
• Good communication skills with customers and internal teams.
• Cross-functional collaboration and teamwork skills.
• Ability to work independently and take a proactive approach to assigned tasks.
• Good English communication skills.
• Familiarity with SAP CRM and/or SAP ERP (preferred).
• Reliability and willingness to take responsibility for assigned tasks.

Responsibilities

• Coordination of customer service requests and service administration processes.
• Registration, assessment, and routing of service inquiries.
• Creation and maintenance of service orders, requests, and documentation.
• Warranty verification and validation of service requests.
• Preparation of quotations, cost estimates, repair reports, and invoices.
• Customer communication regarding service status, timelines, and next steps.
• Coordination of service activities with Field Service, Sales, and Technical Support teams.
• Support in service, commercial, and product complaint processes.
• Coordination of supplier claims, loaner equipment, and product lifecycle activities.
• Administrative support of corrective actions, product recalls, and related follow-up activities.
• Reporting, data maintenance, and process tracking in SAP and related systems.

Skills

Customer service

Service administration

Customer-centric

Organizational skills

Data accuracy

Problem solving

Communication

Cross-functional teamwork

Independent work

English proficiency

MS Office

Tools

SAP CRM/ERP

MS Office

Job description

Olympus Corporation in Poland is seeking a temporary replacement to cover maternity/parental leave within its service organization. The role focuses on coordinating customer service requests, maintaining service orders, and supporting warranty and invoicing activities while liaising with Field Service, Sales, and Technical Support teams.

The ideal candidate has proven experience in customer service or service administration, strong organizational skills, and good English communication.