Customer Care Specialist - Contracts

OLYMPUS EUROPA SE & CO. KG; Wrocław; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Glasses refund

Hybrid work model (60% office, 40% at/

Job summary

Olympus Business Services sp. z o.o. is seeking a Customer Care Specialist - Contracts to manage contract lifecycles, documentation, and related processes in a dynamic, cross-functional environment.

You will review requests, maintain contract records, and support renewals with teams across Sales, Legal, and Customer Care. Fluency in English and German at strong B1 level is required, with hybrid work (60% office, 40% home) in Poland.

Qualifications

• Minimum 2–3 years in Customer Care, Customer Service, Contract Administration, Order Management, Sales Support, or similar.
• Fluent English (written and spoken) and German language skills at least strong B1 level are required.
• Willingness to work in hybrid mode (60% at the office, 40% from home).

Responsibilities

• Manage customer contracts and related documentation throughout the contract lifecycle.
• Review incoming contract requests and ensure information is complete and accurate.
• Create, update, and maintain contract records in internal systems.
• Support contract renewals, amendments, and terminations per policy.
• Collaborate with Sales, Customer Care, Legal, and other stakeholders to resolve contract queries.
• Ensure customer data and contract information are up to date and compliant.
• Monitor contract status and follow up on pending actions.
• Handle inquiries regarding contract terms and administrative processes.
• Generate, analyze, and distribute regular reports.
• Support process improvements and enhance customer experience.
• Maintain high accuracy with large volumes of data and documents.

Skills

Customer care

Attention to detail

Time management

Communication

Stakeholder management

Problem-solving

Tools

ERP

CRM

Excel

Job description

Olympus Business Services sp. z o.o. is a part of Olympus Europa organizational structure and the center for shared business services for Europe, the Middle East and Africa (EMEA), ensuring the harmonization of administrative support functions across the entire EMEA region.
Olympus is a worldwide leading manufacturer of optical and digital precision technology, providing innovative solutions for state-of-the-art medical systems.
We are True to Life!
Join us as Customer Care Specialist - Contracts

Your Responsibilities

• Manage customer contracts and related documentation throughout the contract lifecycle;
• Review incoming contract requests and ensure all required information is complete and accurate;
• Create, update, and maintain contract records in internal systems;
• Support contract renewals, amendments, and terminations in line with company policies;
• Collaborate with Sales, Customer Care, Legal, and other internal stakeholders to resolve contract-related queries;
• Ensure customer data and contract information are up to date and compliant with internal requirements;
• Monitor contract status and proactively follow up on pending actions;
• Handle customer inquiries regarding contract terms, documentation, and administrative processes;
• Generate, analyze, and distribute regular reports;
• Support process improvements and contribute to enhancing the overall customer experience;
• Maintain a high level of accuracy while working with large volumes of data and documentation.
• Minimum 2-3 yearsof experience inCustomer Care, Customer Service, Contract Administration, Order Management, Sales Support,or a similar business support function;
• Strong attention to detail and ability to work accurately with data and documents;
• Good organizational and time management skills;
• Ability to manage multiple priorities in a fast-paced environment;
• Excellent communication and stakeholder management skills;
• Customer-focused mindset and problem-solving approach;
• Experience working withERP, CRM,or other business systems is an advantage;
• Good knowledge of Microsoft Office, particularlyExcel;
• Fluent English (written and spoken);
• German language skills at a minimum strong B1 level(written and spoken) are required;
• Willingness to work in ahybrid mode (60% at the office, 40% from home).

Your competencies

The Interview will be competence based and the following competencies will be assessed:

• Build for the Future
• Deliver Results
• Lead People
• Lead Self
• Model and champion Our Core Values

• International work environment
• Regular Townhall formats with leaders
• Glasses refund

About Olympus

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

About Olympus

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
For more information, visit
www.olympus-europa.com
and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA .