Customer Service Representative with German and Polish

Hudson Talent Solutions; Województwo mazowieckie; Híbrido; PLN 40 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical care

Life insurance

Travel insurance

Employee retirement plan (PPE)

Sports card (Multisport)

Employee Assistance Program

Resumo da oferta

Hudson Talent Solutions, on behalf of a global chemical manufacturing client, is seeking a Customer Service Representative fluent in Polish and German to provide high-quality support to customers and ensure smooth order processing and delivery. The role is hybrid with an office in Warsaw, Poland.

Responsibilities include managing orders, responding to inquiries, coordinating with production and logistics teams, and resolving issues promptly while maintaining strong customer relationships and

Qualificações

• Fluency in Polish and German (written and spoken).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, multicultural environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook); SAP knowledge is a plus.

Responsabilidades

• Manage customer orders from receipt through to delivery and returns.
• Process orders accurately and maintain up-to-date records in the system.
• Respond to customer inquiries via phone, email, and other communication channels.
• Monitor order status and proactively communicate updates, delays, and solutions.
• Collaborate with internal teams, including production plants, warehouses, and logistics providers.
• Handle customer complaints and claims, ensuring timely resolution and follow-up.
• Provide regular feedback to customers regarding the status of their inquiries or claims.
• Maintain strong relationships with customers through effective communication.
• Support continuous improvement initiatives within customer service and logistics processes.

Conhecimentos

Polish fluency

German fluency

Strong communication

Multitasking

Problem solving

Ferramentas

Microsoft Office

SAP

Descrição da oferta de emprego

Hudson Talent Solutions, on behalf of our global chemical manufacturing client, is seeking a Customer Service Representative with Polish and German to provide high-quality support to our customers and ensure smooth order processing and delivery. The successful candidate will act as a key point of contact for customers, handling inquiries, managing orders, and resolving issues in a timely and professional manner.

The client offers a hybrid working model with the office located in Warsaw, Poland.

Key Responsibilities

• Manage customer orders from receipt through to delivery and returns
• Process orders accurately and maintain up-to-date records in the system
• Respond to customer inquiries via phone, email, and other communication channels
• Monitor order status and proactively communicate updates, delays, and solutions
• Collaborate with internal teams, including production plants, warehouses, and logistics providers
• Handle customer complaints and claims, ensuring timely resolution and follow-up
• Provide regular feedback to customers regarding the status of their inquiries or claims
• Maintain strong relationships with customers through effective communication
• Support continuous improvement initiatives within customer service and logistics processes

Requirements

• Previous experience in customer service, administration, or logistics is an advantage
• Fluency in Polish and German (written and spoken)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, multicultural environment
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks and work under pressure
• Proficiency in Microsoft Office (Word, Excel, Outlook); SAP knowledge is a plus
• Private medical care by Lux-MED
• Life insurance and Travel insurance
• Employee retirement plan (PPE) after trial period
• Sports card (Multisport) - partially employer-funded
• Employee Assistance Program for Employees and Families