Customer Care Specialist - Contracts

Olympus Corporation; Wrocław; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Sports card

International environment

Job summary

Olympus Corporation's Olympus Business Services in Wrocław seeks a Customer Care Specialist - Contracts to manage contract lifecycle, maintain records, support renewals and liaise with Sales, Legal, and Customer Care teams.

The role requires 2–3 years in Customer Care or contract administration, strong data handling, MS Excel, ERP/CRM familiarity, and fluent English plus German at least strong B1. Hybrid work 60% on-site, 40% from home, with an international environment.

Qualifications

• 2–3 years of experience in Customer Care, Contract Administration, or similar business support
• Attention to detail and accuracy with data and documents
• Good organizational and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and stakeholder management skills
• Customer-focused mindset with problem-solving approach
• Experience with ERP/CRM or other business systems is an advantage
• Proficiency in Microsoft Excel and general Office tools

Responsibilities

• Manage customer contracts and related documentation throughout the contract lifecycle
• Review incoming contract requests and ensure information is complete and accurate
• Create, update, and maintain contract records in internal systems
• Support contract renewals, amendments, and terminations per company policies
• Collaborate with Sales, Customer Care, Legal, and other stakeholders to resolve contract queries
• Ensure customer and contract data are up to date and compliant
• Monitor contract status and follow up on pending actions
• Handle inquiries regarding contract terms and administrative processes
• Generate, analyze, and distribute regular reports
• Support process improvements to enhance customer experience
• Maintain high accuracy with large volumes of data and documentation

Skills

Contract administration

Customer care

Data accuracy

MS Excel

ERP/CRM systems

English (fluent)

German (B1+)

Time management

Stakeholder management

Tools

ERP systems

CRM systems

MS Office

Job description

Olympus Business Services sp. z o.o. is a part of Olympus Europa organizational structure and the center for shared business services for Europe, the Middle East and Africa (EMEA), ensuring the harmonization of administrative support functions across the entire EMEA region.

Olympus is a worldwide leading manufacturer of optical and digital precision technology, providing innovative solutions for state-of-the-art medical systems.

We are True to Life!

Join us as Customer Care Specialist - Contracts

Key Responsibilities:

• Manage customer contracts and related documentation throughout the contract lifecycle;
• Review incoming contract requests and ensure all required information is complete and accurate;
• Create, update, and maintain contract records in internal systems;
• Support contract renewals, amendments, and terminations in line with company policies;
• Collaborate with Sales, Customer Care, Legal, and other internal stakeholders to resolve contract-related queries;
• Ensure customer data and contract information are up to date and compliant with internal requirements;
• Monitor contract status and proactively follow up on pending actions;
• Handle customer inquiries regarding contract terms, documentation, and administrative processes;
• Generate, analyze, and distribute regular reports;
• Support process improvements and contribute to enhancing the overall customer experience;
• Maintain a high level of accuracy while working with large volumes of data and documentation.

Qualifications & Skills:

• Minimum 2-3 years of experience in Customer Care, Customer Service, Contract Administration, Order Management, Sales Support, or a similar business support function;
• Strong attention to detail and ability to work accurately with data and documents;
• Good organizational and time management skills;
• Ability to manage multiple priorities in a fast-paced environment;
• Excellent communication and stakeholder management skills;
• Customer-focused mindset and problem-solving approach;
• Experience working with ERP, CRM, or other business systems is an advantage;
• Good knowledge of Microsoft Office, particularly Excel;
• Fluent English (written and spoken);
• German language skills at a minimum strong B1 level (written and spoken) are required.

Requirements:

• Willingness to work in a hybrid mode (60% at the office, 40% from home).
• Benefit systems package (sports card and more);
• International environment.

We are proud of our friendly and inclusive workplace where everyone feels valued, supported, and able to realize their full potential. Our office is located in a fully barrier-free facility, and we warmly welcome candidates who may require additional support and ensure that all employees have the right conditions, tools, and environment to thrive as part of a culture based on respect and equal opportunities.