Customer Service & Operations Coordinator (SAP)

Olympus Corporation; Bydgoszcz; Vor Ort; PLN 30.000 - 60.000; Vollzeit

Benefits dieser Stelle

Regular training education and个人发展

Employee discounts for our products

Managed medical care

Regular vaccination

Sport activities support

Zusammenfassung

Olympus Corporation seeks a dedicated service administrator to coordinate customer service requests and manage service documentation. You will route inquiries, create service orders, verify warranties, and prepare quotes and invoices.

Strong communication and English skills are essential, with familiarity in SAP CRM/ERP preferred. You will collaborate with Field Service, Sales, and Technical Support teams to ensure timely service delivery, warranty handling, and process improvement.

Qualifikationen

• Experience in customer service, service administration, or a comparable role.
• Customer-centric mindset and strong service orientation.
• Good organizational skills and ability to manage multiple tasks.
• Accuracy and accountability in documentation and data handling.
• Problem-solving and prioritization skills.
• Good communication with customers and internal teams.
• Cross-functional collaboration and teamwork.
• Ability to work independently and take a proactive approach.
• Good English communication skills.
• Familiarity with SAP CRM and/or SAP ERP (preferred).

Aufgaben

• Coordinate customer service requests and service administration processes.
• Register, assess, and route service inquiries.
• Create and maintain service orders, requests, and documentation.
• Verify warranties and validate service requests.
• Prepare quotations, cost estimates, repair reports, and invoices.
• Communicate with customers about service status and timelines.
• Coordinate service activities with Field Service, Sales, and Technical Support teams.
• Support in service, commercial, and product complaint processes.
• Coordinate supplier claims, loaner equipment, and product lifecycle activities.
• Provide administrative support for corrective actions, recalls, and follow-ups.
• Report, maintain data, and track processes in SAP and related systems.

Kenntnisse

Customer service

Service administration

Organizational skills

Communication

Problem solving

Independent work

English language

MS Office

Tools

SAP CRM

SAP ERP

Jobbeschreibung

Olympus Corporation seeks a dedicated service administrator to coordinate customer service requests and manage service documentation. You will route inquiries, create service orders, verify warranties, and prepare quotes and invoices.

Strong communication and English skills are essential, with familiarity in SAP CRM/ERP preferred. You will collaborate with Field Service, Sales, and Technical Support teams to ensure timely service delivery, warranty handling, and process improvement.