Customer Support Generalist (m/f/d) / temporary replacement position

Olympus Corporation; Bydgoszcz; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Regular training education

Employee discounts

Managed medical care

Regular vaccination

Sport activities support

Job summary

Olympus Corporation in Poland is seeking a temporary replacement to cover maternity/parental leave within its service organization. The role focuses on coordinating customer service requests, maintaining service orders, and supporting warranty and invoicing activities while liaising with Field Service, Sales, and Technical Support teams.

The ideal candidate has proven experience in customer service or service administration, strong organizational skills, and good English communication.

Qualifications

• Experience in customer service, service administration, or a comparable role.
• Customer-centric mindset and strong service orientation.
• Good organizational skills and ability to manage multiple tasks.
• Accuracy and accountability in documentation and data handling.
• Problem-solving and prioritization skills.
• Good communication skills with customers and internal teams.
• Cross-functional collaboration and teamwork skills.
• Ability to work independently and take a proactive approach to assigned tasks.
• Good English communication skills.
• Familiarity with SAP CRM and/or SAP ERP (preferred).
• Reliability and willingness to take responsibility for assigned tasks.

Responsibilities

• Coordination of customer service requests and service administration processes.
• Registration, assessment, and routing of service inquiries.
• Creation and maintenance of service orders, requests, and documentation.
• Warranty verification and validation of service requests.
• Preparation of quotations, cost estimates, repair reports, and invoices.
• Customer communication regarding service status, timelines, and next steps.
• Coordination of service activities with Field Service, Sales, and Technical Support teams.
• Support in service, commercial, and product complaint processes.
• Coordination of supplier claims, loaner equipment, and product lifecycle activities.
• Administrative support of corrective actions, product recalls, and related follow-up activities.
• Reporting, data maintenance, and process tracking in SAP and related systems.

Skills

Customer service

Service administration

Customer-centric

Organizational skills

Data accuracy

Problem solving

Communication

Cross-functional teamwork

Independent work

English proficiency

MS Office

Tools

SAP CRM/ERP

MS Office

Job description

Your Responsibilities

We offer an employment contract for a temporary replacement position (to cover for an employee who is on maternity/parental leave).

• Coordination of customer service requests and service administration processes
• Registration, assessment, and routing of service inquiries
• Creation and maintenance of service orders, requests, and documentation
• Warranty verification and validation of service requests
• Preparation of quotations, cost estimates, repair reports, and invoices
• Customer communication regarding service status, timelines, and next steps
• Coordination of service activities with Field Service, Sales, and Technical Support teams
• Support in service, commercial, and product complaint processes
• Coordination of supplier claims, loaner equipment, and product lifecycle activities
• Administrative support of corrective actions, product recalls, and related follow-up activities
• Reporting, data maintenance, and process tracking in SAP and related systems

Your qualification

- Experience in customer service, service administration, or a comparable role

• Customer-centric mindset and strong service orientation
• Good organizational skills and ability to manage multiple tasks
• Accuracy and accountability in documentation and data handling
• Problem-solving and prioritization skills
• Good communication skills with customers and internal teams
• Cross-functional collaboration and teamwork skills
• Ability to work independently and take a proactive approach to assigned tasks
• Good English communication skills
• Good command of Microsoft Office applications
• Familiarity with SAP CRM and/or SAP ERP (preferred)
• Reliability and willingness to take responsibility for assigned tasks

Your benefits

- Regular training education and personal development

• Employee discounts for our products
• Managed medical care
• Regular vaccination (flue / encephalitis / hepatitis)
• Part support of the sport activities

About Olympus

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit

www.olympus-europa.com

and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.