Customer Support Generalist (m/f/d) // temporary replacement position

Olympus Corporation; Bydgoszcz; On-site; PLN 30,000 - 60,000; Full time

Benefits offered by this job

Regular training education and个人发展

Employee discounts for our products

Managed medical care

Regular vaccination

Sport activities support

Job summary

Olympus Corporation seeks a dedicated service administrator to coordinate customer service requests and manage service documentation. You will route inquiries, create service orders, verify warranties, and prepare quotes and invoices.

Strong communication and English skills are essential, with familiarity in SAP CRM/ERP preferred. You will collaborate with Field Service, Sales, and Technical Support teams to ensure timely service delivery, warranty handling, and process improvement.

Qualifications

• Experience in customer service, service administration, or a comparable role.
• Customer-centric mindset and strong service orientation.
• Good organizational skills and ability to manage multiple tasks.
• Accuracy and accountability in documentation and data handling.
• Problem-solving and prioritization skills.
• Good communication with customers and internal teams.
• Cross-functional collaboration and teamwork.
• Ability to work independently and take a proactive approach.
• Good English communication skills.
• Familiarity with SAP CRM and/or SAP ERP (preferred).

Responsibilities

• Coordinate customer service requests and service administration processes.
• Register, assess, and route service inquiries.
• Create and maintain service orders, requests, and documentation.
• Verify warranties and validate service requests.
• Prepare quotations, cost estimates, repair reports, and invoices.
• Communicate with customers about service status and timelines.
• Coordinate service activities with Field Service, Sales, and Technical Support teams.
• Support in service, commercial, and product complaint processes.
• Coordinate supplier claims, loaner equipment, and product lifecycle activities.
• Provide administrative support for corrective actions, recalls, and follow-ups.
• Report, maintain data, and track processes in SAP and related systems.

Skills

Customer service

Service administration

Organizational skills

Communication

Problem solving

Independent work

English language

MS Office

Tools

SAP CRM

SAP ERP

Job description

Your Responsibilities

We offer an employment contract for a temporary replacement position (to cover for an employee who is on maternity/parental leave).

• Coordination of customer service requests and service administration processes
• Registration, assessment, and routing of service inquiries
• Creation and maintenance of service orders, requests, and documentation
• Warranty verification and validation of service requests
• Preparation of quotations, cost estimates, repair reports, and invoices
• Customer communication regarding service status, timelines, and next steps
• Coordination of service activities with Field Service, Sales, and Technical Support teams
• Support in service, commercial, and product complaint processes
• Coordination of supplier claims, loaner equipment, and product lifecycle activities
• Administrative support of corrective actions, product recalls, and related follow-up activities
• Reporting, data maintenance, and process tracking in SAP and related systems

Your qualification

- Experience in customer service, service administration, or a comparable role

• Customer-centric mindset and strong service orientation
• Good organizational skills and ability to manage multiple tasks
• Accuracy and accountability in documentation and data handling
• Problem-solving and prioritization skills
• Good communication skills with customers and internal teams
• Cross-functional collaboration and teamwork skills
• Ability to work independently and take a proactive approach to assigned tasks
• Good English communication skills
• Good command of Microsoft Office applications
• Familiarity with SAP CRM and/or SAP ERP (preferred)
• Reliability and willingness to take responsibility for assigned tasks

Your benefits

- Regular training education and personal development

• Employee discounts for our products
• Managed medical care
• Regular vaccination (flue / encephalitis / hepatitis)
• Part support of the sport activities

About Olympus

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit

www.olympus-europa.com

and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.