Strategic Talent & Learning Operations Lead

Heineken

Kraków

On-site

PLN 90,000 - 130,000

Full time

2 days ago

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Job summary

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a Senior Talent & Learning Specialist to execute transactional and operational activities across talent and learning. You will ensure compliance with global frameworks while delivering high-quality operational support and aligning with organizational goals.

The candidate will resolve Tier 2 learning cases, monitor SLAs, and manage data accuracy.

Qualifications

More than 3 years of relevant Talent & Learning experience.
Bachelor’s degree in HR, business administration, or related field.
Strong understanding of People Function processes, esp. Talent & Learning and enabling technologies (e.g. SAP SuccessFactors, ServiceNow).
Strong customer service and problem-solving capability.
Excellent communication and interpersonal skills.
High attention to detail and ability to handle sensitive information.
Operational and customer service excellence focus.
Proficiency with MS Office and collaboration tools (Teams, SharePoint).

Responsibilities

Resolve Tier 2 learning and rewards cases.
Redirect complex requests to CoEs or OpCos.
Monitor SLAs and escalate issues.
Ensure data accuracy, privacy, compliance, and four-eyes checks.
Support talent and succession data updates and reporting.
Coordinate learning operations: scheduling, enrollments, logistics and attendance.
Consolidate learning feedback and audit reporting.
Maintain knowledge bases, FAQs and documentation.