Senior Recruitment & Onboarding Specialist – Global HR Ops

Heineken; Kraków; Sur place; PLN 150 000 - 210 000; Plein temps

Résumé du poste

HEINEKEN Kraków (HEINEKEN Business Services Poland) is seeking a Senior Recruitment & Onboarding Specialist to execute end-to-end recruitment and onboarding activities, ensuring compliance and data accuracy across global frameworks while supporting local business needs.

You will manage complex requests, coordinate with CoE and OpCo, monitor SLAs, create contracts, run pre-employment checks, and use SAP SuccessFactors and ServiceNow to reduce manual work.

Qualifications

• Bachelor’s degree in human resources, business administration or related field.
• 3+ years of experience in handling complex recruitment and onboarding processes.
• Multilingual communication capability - English and Romanian or/and Bulgarian.
• Knowledge of recruitment & onboarding processes, including pre-employment checks, contract creation, and onboarding tech (e.g. SAP SuccessFactors, ServiceNow).
• Experience in shared services or multinational environments.

Responsabilités

• Resolve Tier 2 recruitment and onboarding requests, tickets and cases.
• Redirect or escalate cases to CoEs or OpCos when needed.
• Monitor SLAs and escalate breaches.
• Ensure privacy, compliance, first-time-right and four-eye checks.
• Manage pre-employment checks and prepare offers.
• Create contracts for all role types.
• Track and manage onboarding activities and documentation.
• Maintain and update recruitment data and status.
• Use analytics tools to track recruitment metrics.
• Monitor progress and propose improvements.
• Maintain PF knowledge base, FAQs and documentation.
• Collaborate with OpCo and CoE stakeholders.

Connaissances

Multilingual English+Romanian/Bulgar i

Recruitment & onboarding experience

Customer service

Communication skills

Attention to detail

Operational excellence

MS Office/Teams/SharePoint

Shared services / multinational

Formation

Bachelor’s degree in human resources, business administration or related field

Outils

SAP SuccessFactors

ServiceNow

MS Office

Teams

SharePoint

Description du poste

HEINEKEN Kraków (HEINEKEN Business Services Poland) is seeking a Senior Recruitment & Onboarding Specialist to execute end-to-end recruitment and onboarding activities, ensuring compliance and data accuracy across global frameworks while supporting local business needs.

You will manage complex requests, coordinate with CoE and OpCo, monitor SLAs, create contracts, run pre-employment checks, and use SAP SuccessFactors and ServiceNow to reduce manual work.