Senior Talent Acquisition & Onboarding Specialist

Heineken; Kraków; On-site; PLN 120,000 - 160,000; Full time

Job summary

HEINEKEN Kraków is seeking a Senior Recruitment & Onboarding Specialist to execute transactional recruitment and onboarding activities, ensure compliance, and maintain accurate data across SAP SuccessFactors and other tools.

You will handle Tier 2 requests, support SLAs, collaborate with CoEs and OpCos, and contribute to knowledge management while delivering high-quality service in a multinational shared-services environment.

Qualifications

• Bachelor’s degree in human resources, business administration or a related field.
• 3+ years of relevant experience in handling complex recruitment and onboarding processes.
• Multilingual communication capability - English and Polish.
• Knowledge of recruitment & onboarding processes and enabling technologies (e.g. SAP SuccessFactors, ServiceNow).

Responsibilities

• Resolving complex Tier 2 recruitment and onboarding requests, tickets and cases.
• Redirecting or escalating cases to CoEs or OpCos when needed.
• Monitoring SLAs and escalating breaches.
• Ensuring privacy, compliance, first-time-right and four-eye checks.
• Managing pre-employment checks and preparing offers.
• Creating contracts for all role types.
• Tracking and managing onboarding activities and documentation.
• Maintaining and updating recruitment data and status.
• Using analytics tools to track recruitment metrics.
• Monitoring progress and recommending improvements.
• Maintaining and updating PF knowledge base, FAQs and documentation.
• Contributing to HBS Knowledge Management and improvements.
• Partnering with OpCo and CoE stakeholders.
• Collaborating with team members and Tier 0.
• Identifying issues and proposing process improvements.
• Using SAP SuccessFactors and other tools to reduce manual work.

Skills

Multilingual communication

English and Polish

Customer service

Attention to detail

Communication skills

Problem-solving

MS Office / Collaboration tools

Analytical mindset

Team collaboration

Education

Bachelor’s degree in HR / business administration

Tools

SAP SuccessFactors

ServiceNow

SharePoint

Teams

MS Office

Job description

HEINEKEN Kraków is seeking a Senior Recruitment & Onboarding Specialist to execute transactional recruitment and onboarding activities, ensure compliance, and maintain accurate data across SAP SuccessFactors and other tools.

You will handle Tier 2 requests, support SLAs, collaborate with CoEs and OpCos, and contribute to knowledge management while delivering high-quality service in a multinational shared-services environment.